First time I’ve ever received my vehicle back dirtier than when I dropped it off. The windshield had something smeared on it on the driver’s side.
12/16/2023
Douglas K. VERIFIED CUSTOMER
Tyler was an excellent service rep.
12/16/2023
Mike S. VERIFIED CUSTOMER
Always quick straightforward and painless at Frank Leta.
I live in Troy, MO. But the drive is always worth it. Even just for a quick oil change.
12/16/2023
Curtis T. VERIFIED CUSTOMER
Kimberly does a great job with customers. She’s efficient and very knowledgeable with vehicles. I enjoy getting to work with her on all my car’s service needs!
12/15/2023
Raphael F. VERIFIED CUSTOMER
Excellent job by Tyler Saliski and the team - as always. I always know I can turn to Tyler for sound advice and excellent service... and quick and personal response.
12/15/2023
Kristen S. VERIFIED CUSTOMER
Services were done that I did not want. I made the appointment on line and said oil change and tire rotation. Apparently this is the way to make an appointment. My son brought the car in. They added balancing to it. I did not ask for that. I called to speak to the service rep but no one called me back. I was calling to tell them I did not want it done. Then when I got home and looked at my paperwork i was charged for tire rotation when i have tire rotation for life. Plus i was not given the multipoint inspection sheet to look over to see how my car was. I have called back to find out about my tire rotation and I am on hour 3 of waiting for someone to call me back.
I have been a customer of Frank Leta for over 30 years. I have bought over seven cars through Frank Leta. This is the first time I’ve ever had customer service like this.
12/15/2023
Tim D. VERIFIED CUSTOMER
Tyler Saliski is THE BEST service manager I hv ever had!! AAA+
12/15/2023
Denis G. VERIFIED CUSTOMER
Tim asked me if I wanted to do a 20,000 mile check, and I said let’s do it. I want the car to be in great shape for a long time. I appreciate the reminder to do the service.
12/15/2023
Melissa D. VERIFIED CUSTOMER
Thank you so much for getting our car in quickly and taking care of these issues for us. It means a great deal especially when I'm sure your super busy! You guys rock! Keep up the great work!
12/15/2023
Kirk E. VERIFIED CUSTOMER
Fast, courteous, and cost effective
12/15/2023
Raamakarthikeyan M. VERIFIED CUSTOMER
I can still hear the same noise while driving
12/15/2023
Melissa B. VERIFIED CUSTOMER
I was disappointed to get my vehicle back after a multipoint inspection, oil change, and tire rotation with no windshield wiper fluid and low tire pressure 12 hours after the service appointment.
12/15/2023
Gina S. VERIFIED CUSTOMER
Always a great experience with great customer service!
Thanks again!
Gina S
12/15/2023
Nasser H. VERIFIED CUSTOMER
Will do. Thank you
12/14/2023
Margaret H. VERIFIED CUSTOMER
Kimberly was friendly, explained the process for recall check, gave me results, and asked me if I had any other concerns.
12/14/2023
Jordan W. VERIFIED CUSTOMER
Katie was great. No problems with her at all. Communication from others was a disaster and overall took more than 9 weeks for a fix. In the end, the service team made it right and was transparent about the issues experienced.
12/14/2023
Kay D. VERIFIED CUSTOMER
Tyler was more than fantastic, I was in customer service for twa for 48 years so I know a little about working with people ( not always easy today) but Tyler being a young guy has found his nitch and I believe a great asset for frank leta