I had a very expensive repair, winging swap. Kim was very helpful working through the process. End result is the car is running great now. We made the correct decision.
12/14/2023
Benjamin H. VERIFIED CUSTOMER
James Hannon did an exceptional job working with me. Communication is one of the most important things when it comes to customer service and he knocked it out of the park in regards to this. This was just one of the many great things I appreciated while working with James and in the future I will likely request to work with James when my cars are in need of service.
12/14/2023
Carl Or. VERIFIED CUSTOMER
Job well done
12/14/2023
Edward R. VERIFIED CUSTOMER
Kimberly is the consummate professional in her welcoming demeanor and her uniformed appearance, in every step of my service i was afforded every knowledgeable choice from her, for a logical reasonable solution that fit my budget with a quick repair turnaround time. My situation with her has always been exceptional and i have noticed her top performance with many other customers in the seating area ???
12/14/2023
Kathleen F. VERIFIED CUSTOMER
Sam is very easy to work with. He checked on things I forgot to ask about and told me the cost of certain repairs before the staff started to work on them. I feel he was very honest and helpful. I’m glad he is my advisor!
12/13/2023
Robert H. VERIFIED CUSTOMER
Everyone was great! Thanks!
12/13/2023
Mary Beth. VERIFIED CUSTOMER
Staff is friendly and helpful. Everything was done to satisfaction. Thank you for your great service!
12/13/2023
Dan D. VERIFIED CUSTOMER
Kimmie is an asset to your organization.
12/13/2023
Timothy M. VERIFIED CUSTOMER
Brandon was friendly and got my vehicle in and out. Service was quick and addressed the vehicle’s concerns.
12/13/2023
Lan N. VERIFIED CUSTOMER
Asking for Rotation tires we bought from you guys w/life-time Rotation Sam’s sending me a text , asking I needs 4 new tires for $21.59 so I know will cost more that for 4 news tires, Sam saying with my side of the tires His CAN’T getting them??? I been Bought about 3 or 4 Sets of that tires pass from FRANK LETA Auto Group from Acura and Honda so long time. First time ever this dude telling me don’t have my tires ok and Not Rotation my tires because the Manager on Vacation and Miss treats Customer like that. If Randy or Paul there at time asking for a new set a tires I will saying go ahead no problem. Go head and check all the records I been there so many time this dude needs customer service training class at night and his can go to. I hope this Comments here Jeff Lind seeing this. Family and I Never coming back to Frank Leta Auto Groups to dealing with like uncle Sam’s 5 years Experience for pass(3 years) was Covid-19 sure Dude’s
12/13/2023
Thomas M. VERIFIED CUSTOMER
I brought my car for an ID/OD inspection which is a simple inspection. It took 1.5 hours and only because I asked at 1 hour if my car was done.
12/13/2023
Suzanne H. VERIFIED CUSTOMER
Very polite and kept me up to date on things
12/13/2023
Gerard (Gerry). VERIFIED CUSTOMER
Great job as usual. I always enjoy talking to Rita as well nice work!!
12/13/2023
Jennifer K. VERIFIED CUSTOMER
Kimberly Gibson was excellent. I appreciate Her attention to detail,
Answering all my questions and validating my daughter's vehicle as well. Wonderful rep,