Service was not very satisfactory this time. My car sat out and ready for about 20 minutes before I was called to pay for the service.
12/12/2023
Robert H. VERIFIED CUSTOMER
Kathryn and the team got me into an appointment the same day after I blew a tire out in the morning. They got me in and took care of me quickly with a replacement tire, rotation and oil change in quick time! They let me know I was covered by warranty and owed $0 for the service. It was a very smooth and good transaction for what could have been a very challenging situation for me and my family! Thanks to alll the Honda team for the help and happy holidays!
12/12/2023
Stacey P. VERIFIED CUSTOMER
Sam helped me huge! Thank you!
12/12/2023
Phoebe E. VERIFIED CUSTOMER
She is always so accommodating and helpful. She passes along all information as soon as she knows. I appreciate her taking care of me!
12/12/2023
Amanda L. VERIFIED CUSTOMER
Kathryn was efficient and very pleasant to work with
12/12/2023
Jerry C. VERIFIED CUSTOMER
You are fortunate to have an exemplary crew in your service department. Especially Katie who handled the warranty billing and in fact, First informed me of the issue when I had an oil change. Also, the very nice young woman who pick me up from my house in the shuttle and brought me back to the dealership when my car was finished. I will continue to recommend you to any of my friends with Hondas.
12/12/2023
Benjamin L. VERIFIED CUSTOMER
Great service. In and out quickly.
12/12/2023
Paul B. VERIFIED CUSTOMER
Rita, and my Service Advisor were very professional. I value the is dealership and how they treat their customers.
12/12/2023
Rick B. VERIFIED CUSTOMER
Even though Tim was swamped with customers, he managed to follow through on getting my Ridgeline taken care of. Many thanks to Tim and the Leta team.
12/12/2023
Smith A. VERIFIED CUSTOMER
Everything was super simple and Leigha made me aware of the communications that would arise after the completion of the in service inspection. It made the process very easy. Thank you.
12/11/2023
James Z. VERIFIED CUSTOMER
The service was completed later than expected. We were not able to arrive to pick the car up before closing time on Saturday afternoon, therefore could not pick up our car until Monday morning. It would be appreciated if the car isn’t ready one hour before closing if could have received a phone call and given options to arrange an after hours pickup.
12/11/2023
Daniel M. VERIFIED CUSTOMER
The service performed was of great quality. However, the effort was quoted to take approx 2 hrs. When I arrived at 915, it was estimated at 3 hrs. It was completed after 430pm. The outside vendor was late and I was offered a loaner but I decided to wait. Outside vendor being late appears to have messed up scheduling and created interruption to planned workflow.
12/11/2023
Neva H. VERIFIED CUSTOMER
Sam is exceptional. When the car wasn't right after the first repair, he got it in and found someone knowledgeable about the problem to fix it right away. And didn't charge more. He communicated very often and well throughout the whole time.
12/10/2023
Reyna B. VERIFIED CUSTOMER
I am satisfied with my car services. Thank you Tim and Doug for your service!????
12/10/2023
Bridget B. VERIFIED CUSTOMER
Took 2 hours for an oil change
12/10/2023
Cindy A. VERIFIED CUSTOMER
I dropped off my car at 9AM (it’s appt time) for an oil change and transmission service. The car was not ready until 4:30PM. All day for 2 small services. When I picked up the car, the transmission service was $364. I was quoted $199 for this service. I was told told by Leigha that that was an error and she was sorry but it is $364 which I paid. When your team brought the car around to me, the low tire light was on. Leigha told me that they must have forgot to reset the sensor. She had someone check the pressure in the tires and they were low. This was fixed at that time, but it makes me wonder what else did not get completed properly.
We purchased this car from you and had a very good experience with that purchase. It’s hard to find a company that goes above and beyond this day and age and my husband & I thought we found one. This has really made me question whether I will continue to use you company in the future. I feel I was taken advantage of over the cost of services and whether they were completed properly and it really shook my trust in Frank Leta.
12/10/2023
John S. VERIFIED CUSTOMER
Love your staff.
12/10/2023
Clay B. VERIFIED CUSTOMER
As always work and professionalism is to notch! Thank you! And thank you Leigha!
12/9/2023
Debbie Y. VERIFIED CUSTOMER
Tyler was a great person to deal with...
So helpful, Kind, good listener and very respectful! That is hard to find today with everyone so busy and not caring about others...so he was a breath of fresh air & made my day alittle nicer!!!