I had a new set of tires put on my Honda Pilot. Granted I had two self inflicted injuries on my fancy black wheels before the tire change. Now all four of my wheels are a scratched up mess that look like s*%t. I am also not fond of being upsold every single time I come in there for service. This time to top that off I had a completely ridiculous “great deal” offer left in my vehicle by a salesperson. As much as I have loved this Honda Pilot, my first Honda, I will probably look to a different make for my next vehicle.
11/4/2023
Maryann P. VERIFIED CUSTOMER
Timothy was polite and knowledgeable . I only wish service dept didn’t have such a high turnover so customers could have a relationship they can feel comfortable with and trust. I’ve always said Leta Honda has a great service department.
11/4/2023
Beth B. VERIFIED CUSTOMER
Ok
11/4/2023
Diana P. VERIFIED CUSTOMER
More communication is the answer to excellent customer service. I would definitely like a call so that I can give more input. Thank you
11/4/2023
Jeanne K. VERIFIED CUSTOMER
Friendly. Professioanal. Efficient
11/3/2023
Gay E. VERIFIED CUSTOMER
Always perfect
11/3/2023
Bruce B. VERIFIED CUSTOMER
Always curteous and helpful. Waiting lobby always clean and well stocked. Personnel inside friendly and personable.
11/3/2023
Bryce W. VERIFIED CUSTOMER
Kimberly was very friendly and helpful!
11/3/2023
Sara C. VERIFIED CUSTOMER
The advisors always go above and beyond . I appreciate Tim, Leah and Tyler . They are always very personable and caring and make sure I’m well informed of any issues with my vehicle .
11/3/2023
Gianina T. VERIFIED CUSTOMER
Great experience!!!!
11/3/2023
Leslie V. VERIFIED CUSTOMER
Made an appt at 4pm. Took it there at 3:10pm. Never heard back so I called at 5:40pm to ask if it was done. The girl said “looks like it doesn’t say it’s done, and we close at 6pm so looks like it won’t be ready” and that’s all. I said I need my car because I was moving stuff. She said she can get the advisor to call me. They never called me. Bad communication, I felt I had to push for answers on why my car wasn’t ready when I scheduled the oil change and even brought it early. Could have been better Customer service.
11/2/2023
Rachel J. VERIFIED CUSTOMER
Sam was very professional and courteous throughout the entire process.
11/2/2023
Kathleen B. VERIFIED CUSTOMER
Very courteous
11/2/2023
Patrick G. VERIFIED CUSTOMER
Kimberly always spends time answering concerns and has always treated us as a valued customer. It is one reason we continue to take all our vehicles to Leta.
11/2/2023
Larry P. VERIFIED CUSTOMER
Great service & timely communications.
11/2/2023
Joe K. VERIFIED CUSTOMER
Tyler was very professional.
11/2/2023
Marc S. VERIFIED CUSTOMER
My service advisor never returned my call and I don’t feel confident that the reason I kept having to jump start my car or why my tire was losing air was fully investigated or resolved.
11/2/2023
Sue G. VERIFIED CUSTOMER
Thank you.
11/1/2023
Lynn W. VERIFIED CUSTOMER
Appreciate the prompt communication re the status of my car.