Frank Leta Honda Auto Repair Service

Tyler was professional and explained the recommended maintenance for the vehicle in a precise easy to understand way. I appreciated his respectful attitude most of all. Tyler is an exceptional representative for Leta Honda.

Friendly and professional, good job.

Thanks for picking up the car today to replace a part that was broken yesterday during a recall Only took a little over an hour????

Good job

James was fantastic to work with!!!

James explained what work was done to my car, was very polite, and my car service was completed as promised.

Great service

Everything went smoothly. Tyler was very courteous and professional. Great experience.

Great service advisor!!

Jacob went out of his way to help me. 5 star rating for him.

Excellent service.

Tyler was great... Your loaner program ****. It used to be on day of appt you could call and check if there was loaner and if there was they would hold it for you. On this occasion, they would not confirm or deny availability. Which necessitated me taking time off work to drive with my wife both our vehicles out to leta. Then on arrival we were given a loaner. I am glad we did however my gas time and missed work were still needlessly wasted. To this i am sure your reply will be 'but we have porters to drive you home if necessary'. And to this i will answer last time i came in for repairs, no porters were available. Things have changed at leta in the last year or so. Formerly my opinion was so high that i shared my recommendations with friends and associates that leta is the ONLY dealer that i would use. After the last year, that is no longer the case. Next vehicle purchase will probably not be exclusively leta &honda unless things change moving forward. Now this statement is not solely based on sucky loaner protocol but also includes issues with incomplete vehicle inspections, missing pieces when vehicle is returned, poor customer service from service ambassadors (not Tyler he was top notch), lack of follow up when i voice my concerns, and continuous recall related issues with my 2020 pilot which I have never experienced with any of my previous 5 hondas. Thanks and just for the record i would be more than happy to have a conversation with management if any of my concerns find an interested party. Please email to schedule a call.

James went above and beyond making sure everything was done and compromised on the financial aspects of the repairs. He is very polite and makes sure the van had all the repairs that were requested. He checked with the warranty company to see what would be paid for by them. And tried to save us money where he could.

Randy was awesome as always - so appreciate how attentive he is to whatever our concerns are and makes the service experience top notch! So grateful when he is assigned as our service advisor. And he remembers me each and every time! So

Great customer service and let me know when the service was completed.

James was great, courteous, and professional.

Appreciate how James worked with us.

Tyler is great to work with very detailed and friendly.

Service on prior times included a car wash. If that was done, it was a very poor job. I don’t think it was done at all

James did a great job. I will be following up and doing all future service through your dealership because of it!