James was great to work with. I appreciate all his help with my car’s service.
9/9/2023
Ann B. VERIFIED CUSTOMER
Jacob was very helpful in explaining what maintenance my car needs. He was courteous and professional. Jacob is an asset to the team.
9/9/2023
Mark B. VERIFIED CUSTOMER
Randy was very friendly and easy to work with!
9/9/2023
Kwan J. VERIFIED CUSTOMER
This was the best experience i ever had !ALL AROUND 5 STAR treatmeant
9/9/2023
Zachary L. VERIFIED CUSTOMER
Connor was great and completed the service very quickly!!
9/9/2023
Attitude Is. VERIFIED CUSTOMER
Randy Gibson has been my service advisor for many years on my 2006 Honda Pilot (Scout). He has been very honest and upfront with me, I want my vehicle needs in order to maintain a high level of performance and reliability. Now that I purchased my 2023 Honda Pilot (Lucca), I know with confidence Randy and the team at Frank Leta Honda will take very good care of her.
9/9/2023
Mickey C. VERIFIED CUSTOMER
I came in to get a lug nut replaced and when I was told my vehicle was ready I inspected the lug nuts on the Honda service lot before I left and was able to spin two off by hand. James was nice enough to tighten them and give we a free oil change and silver detailing but as I drove out of my way to have a tire replaced and called ahead to make sure they had in stock, only to find out they ordered the wrong tire was disappointing. I live 45 minutes away and that was my second trip there in two days. I doubt I'll ever use the free oil change and detailing. It's sad that a customer has to check his lug nuts before leaving the dealership in which he originally bought his vehicle.
9/9/2023
Earl E. VERIFIED CUSTOMER
Tyler was very knowledgeable and courteous. Service was performed quickly and efficiently.
9/9/2023
Michelle J. VERIFIED CUSTOMER
Made an appointment for 3:45 and it took 90 minutes for an oil change. Seems pointless to make an appointment. I could go to Walmart and get faster service
9/9/2023
Gwenan S. VERIFIED CUSTOMER
Randy does a fantastic job. He provides great customer service. Very knowledgeable.
9/9/2023
David T. VERIFIED CUSTOMER
If you could just get my phone number and name correct, it’d be a big help. Not sure why this stuff goes to my dad and not myself. My name is Michael Tomlinson and my number is ****-****-xxxx. I own the CR-V. Not even sure how my parents name is associated
9/8/2023
Anne S. VERIFIED CUSTOMER
Tim is great. Very knowledgeable and personable. I like working with Tim.
9/8/2023
Scott B. VERIFIED CUSTOMER
Everyone was super nice and attentive. I was told roughly 40 minutes but it took 2 and a half hours. I would have definitely gone home and come back and I note upfront. Even if it took a little over an hour would’ve been fine.
9/8/2023
Joseph S. VERIFIED CUSTOMER
Great service!!
9/8/2023
John T. VERIFIED CUSTOMER
As always the service I received was excellent and why I keep coming back to Leta for all my Honda needs.
9/8/2023
Lawrence R. VERIFIED CUSTOMER
Kimmie is great -- knowledgeable, friendly, prompt and helpful.
9/8/2023
Ray M. VERIFIED CUSTOMER
Always Great Service with Randy!!!
9/8/2023
Dan H. VERIFIED CUSTOMER
Katie Layton and Randy Gibson performed very well. They were knowledgeable, friendly and professional. The part that didn’t work so well was the start/stop fix. I brought the Pilot in May or June but for some reason the car reacted the same as before, meaning the engine shut off but did not restart automatically. I had to initiate the start routine in order to get moving again. So when I took my car in to have this fixed I was told that the service department did not have the part and would have to order it. So looks like I’ll be bringing in the car a third time to fix this problem. Obviously not ideal.
9/8/2023
Chris Z. VERIFIED CUSTOMER
James helped me get to the root of the problem and get it fixed while still under warranty. I appreciate the entire team’s assistance.
9/7/2023
Diane M. VERIFIED CUSTOMER
Randy was really helpful and didn’t give me a bad time when I realized I had arrived at my original scheduled time instead of what was rescheduled. My bad! He still got everything done and set me up for the next appointment. Thanks!