Frank Leta Honda Auto Repair Service

Your Staph went above and beyond to help me. I truly appreciate it. I had lost my wedding ring down the center of my car and your employees. Katie and Katie went above and beyond trying to find it for me. And they did find it for me. I truly appreciate you all especially with the heat how hard everyone was working. Thank you all again!

Informative, answered questions. Professional

It's hard to get past the auto answering system to talk to a knowledgeable person.

I brought my car in early Saturday morning (9:30 am apt)for an oil change, new tires, and any additional work it needed. I was told my vehicle would be ready for pickup that afternoon. To begin with I had requested Michelin Defender tires when I originally scheduled my apt over a week ago. I was told those tires were not in stock currently and he didn’t see my specific tire request and just saw I requested new tires. We agreed upon a different Michelin tire. At 4 pm I had not heard anything back. I called requesting an update. I was told my service advisor was busy and would call me back. I never received a call back notifying me my car wouldn’t be ready. I was left stranded without my car all of Saturday, Sunday, and Monday! This is very poor customer service. I contacted the dealership Monday at 10 am asking for an update. I was told my service advisor was busy snd would get back to me. Finally around 2 or 2:30 I got a call letting me know my vehicle was ready. No apology or acknowledgment of this mistake. I went to pick up my car that evening before closing and was assisted by another service agent. I got my car back and noticed the wrong tire was installed. I went back in to get this resolved. I let the dealership keep my car for another day and this time I was offered a loaner vehicle and the new service manager I was dealing with was kind enough to comp my alignment. Tuesday morning I received a call from the new service manager I was working with yo let me know that not only did I have the wrong tire installed, but also the wrong size tire was installed. In addition, the tire I had originally agreed upon actually was not available for my car at all. Ironically, I was able to get the original Defender tires I wanted that I was initially told were not available at all. I did not enjoy working with my original service agent. When he called today to let me know my vehicle was ready he still did not apologize or acknowledge the mistake. I am not impressed with the lack of communication, inaccurate information, installing tires I did not agree on, and leaving me without a car for a couple of days which was supposed to be a very straight forward same day appointment. After all these problems, I was transferred to a different service agent (James Hannon). I appreciated his communication and how he worked to reconcile these issues. In general I have been very happy with Frank Leta Honda. However, this was a huge fail and inconvenience.

Thank you James!

Fast and complete service

My car was handled very well and the oil changed quickly. But I requested that the car be washed and the Silver detailing service would be done. Which I was going to pay for. But when I went to the car it was filthy dirty on the windshield and the car hadn’t been touched. I felt like I was just a number and being rushed through the system. It sadden me because I like dealing with the people there.

My service appointment was lightening fast even after I arrived almost ten minutes late for my appointment.

My oil gage wasn't reset as it should have beenafter getting an oil change. I'm sure I can set it myself

Thank you

Excellent person. Easy to deal with

Kimmie is exceptional at customer service. She always has a friendly smile and is willing to help. I request her when my car is serviced because I know I will get the best care. I am sure she is a huge asset to the Frank Leta team!

Very friendly and competent!Thank you

My issue was fixed in no time!

I got stranded at work and had to walk to the dealership because whoever was communicating with me from +****-****-xxxx abandoned me. They stopped responding and no one would answer the phone. Not service, operator, parts, or sales. My fear was everyone went home and I had no way to get home. My only option was to walk from work to there in 95 degrees with 100% humidity. I get there to find service Is still there and the shuttle can driving around. THIS SHOULD NEVER HAPPEN! You send me flyers wanting my business but this experience says you definitely do not.

Quick turnaround. Tyler was great. Missed the free coffee/drinks/snacks though.

Price is too high

Tyler did a great job explaining process.

Kimmie is absolutely fantastic. She looked after me and kept me updated.

I was extremely impressed with the service I received. Jake is outstanding at his job!