Frank Leta Honda Auto Repair Service

My daughter trust your suggestions and workmanship.

Jacob was excellent in providing me with information about our car and service options. Thank you!

Tim Dobrinic is WONDERFUL to us. As seniors & devoted Leta customers, we really appreciate that! I do have a question? In the past, we always received the Leta family discount/ except out last two service calls. Just wondering why we no longer get that discount? Thank you Richard & Marsha P

Daeja Davis was a professional. Was very attentive when I was worried if the warranty would cover the cost of a repair. She dug through all the paperwork and found coverage. I am very pleased with the service I received at Frank Leta Honda.

My car was ready to go. I could see it sitting there and it took another 30 minutes for me to be notified that I could pay and leave. This seems too long.

Thank you for accommodating me. I was driving in from Montana and I called to schedule service and you got me in. Thank you so much for the kindness and great service Tom

I came exactly at 10 AM for my appointment. The attendant gave me a number (212) and told me to attach it to my key ring; an hour and a half later, I got a text from Honda that I missed my appointment. Saija explained they were starting a new system. Saija was very understanding and asked if I wanted to reschedule and because I live 40 minutes away, l decided to wait for them to get to mine. So I finally got out there around 12:30! And on top of all that, they forgot to do the inspection for my plates, which was the most important part. Then, when they told me they didn’t have the staff to wash the cars. I nearly lost it. It was my first bad experience with Frank Leta Honda with all my service there since 2013. Saija was very respectful and was well equipped to deescalate the situation. She’s to be commended.

Everything was fine except I would have thought the multi point inspections checks headlights/tail lights. We have a tail light that is out and we forgot about it. Didn’t remember until we were picking it up.

Jacob did a wonderful job as well as the person on the phone who handled the appointment booking.

Timothy made sure all my questions and concerns were answered! Timothy is an amazing asset for your team!

Knowlegable and repsonsive. Gave me the details on my car issues, povided a video of something to keep an eye on but was not pushy. Very good. I am glad the videos of what the mechanic is seeing are back, very helpful to know what is going on with my car and be able to plan my repairs with Frank Leta. You have good mechanics and customer service. The videos are what sets you apart from an average shop. They are the reason we pay the extra and bring bothmour cars to Leta for repairs.

My car was taken care of, they let me know when I need,a new filter, fluids, etc. They keep me updated, so all is good

The service department honestly saved me from a nightmare situation and I’m grateful for them bending over backwards to get me back on the road.

Satisfied

I was very disappointed with Frank Leta services. I was under the impression I was buying a vehicle that was free of problems because I was told the vehicle had been checked out from front bumper to rear for all major problems that could occur from my sales person. I drove the truck for less than a week and I noticed the truck vibrating. I take it in to be serviced and I'm told it was my struts and shocks. I spent over a thousand dollars having having my struts replaced just to discover (what I expected all along) that it was my transmission. This was money I didn't have in my budget especially for a vehicle I had not had for two months. I take my vehicle in again and I'm told by Jac that he would take care of the problem. I get a call from him (Jacob) saying the transmission was only partially covered, so I called someone higher up and they apparently called Jacob. Jacob called me and said (he) took care of the problem as for as the coverage goes. I said okay thanks. He apparently didn't know I had reached out to someone else to rectify this situation. From here I was promised that my vehicle would be repaired in two or three days. When i brought my truck in for service Jacob said there were no loners available so i had to secure a ride home in Florissant. After 4 or five days without a loner Jacob says he has a loner available. The first loner had brake problems i did not get it off the lot! I got another dirty nasty looking vehicle and brought it home where i was reluctant to drive it.The promises of a date I would get my vehicle back turned into excuses and after two weeks or more of me not having my vehicle I finally almost had to demand I come pick it up. I'm upset because it was explained to Jacob to also check my air-conditioning unit because the air was blowing hot air. I get my truck back and I'm told to "drive it to blow the air-conditioning out on the road. That was not the answer I was looking for. I had asked weeks before to check my air. I'm now in South Carolina without air-conditioning in my truck! My wife and I are very disappointed and "hot"! I understand there are places that have employees shortages and sometimes slow things down on the production the lines but I also know when I'm being jerked around. I'm not happy at all. I'm very disappointed going into my lack luster vacation. Respectfully submitted, Robert M

Great service. Thanks

I traveled 6 hours round-trip this week, almost an entire Workday back and forth. The first "fix" was rushed. Things were not properly reassembled nor checked before I was called to come get my vehicle. When I pointed out the the issue was not fixed on my gasoline door, a temporary fix of afixing the gas seal to the door was used. That was fine. I was told they would order the part, I could come back (trip #2 - drive hours 3 and 4) and they would repair the console rubber mat that was in properly reinstalled so my drawer could open that houses my entertainment remote and headphones (which I'm told was NOT part of the radio repair so it's unclear was this was removed). After waiting for 3 hours for the mat to be properly reinstalled and the door seal properly reattached, I was told the wrong part was ordered and there as no door seal. So I waited 3 HOURS for a mat to be installed!!! 3 hours!! 2 hours of driving for a mat. This is after I explained to everyone that I have a 2 hour drive to come there. I had also began the initial repair 2 weeks before my planned vacation. When the gasoline door malfunctioned and I could not open it to reuel, I felt had to get it repaired. ames said he would call me yesterday when the correct part arrived. Around 1pm, ai called Honda since I had not heard from him. The lady who answered the phone said a part arrived for me. I asked her to verify it was the correct part. She left me on hold, "went to parts", came back and told me to come on in. She "verified" the part because I told her I DIDN'T want to make the 2 hour drive without a repair. When I arrived, (trip 3 - drive time hours 5-6(, I was "greeted" with Saturdays arr only for appointments, I don't know why those ladies keep telling people to come in. I insisted on speaking to a technician because how much time could it take to snap on the gas seal to the door? Really? One technician heard the back and forth and agreed, that could be done. Only, there was NO part. NO PART...that I specifically asked to be verified before I made the drive there. This infuriated me. My vacation was already delayed at least 1 day and then James said if the part comes, it would be Tuesday at the earliest...Tuesday!!! It seems there were failures and misses at all levels here. 1. I should not have been called to my vehicle without someone actually inspecting the fixes. 2. If your company wants us to make appointments and respect your system l, there needs to be respect for the customer's time as well and better triage. I should not have been told the Parr was there without someone actually making sure the part was actually THERE. Once there, it should not have taken 3 hours to install a small console mat. 3. I worked in customer service for years. The errors that were made were on the part of Honda, I feekbI should have been offered compensation for 6 hours away from work tryingg to get my car ready for vacation, a meal and gas card for my wasted time that is valuable and has a real cost, an offer for free detailing for my trip or afterwards. I have a masters in counseling and I don't think there was much listening to what I was explaining about my drive time nor vacation and there does seem to have been much communication between Honda teams. I am very disappointed the 6 hours later I was left with, "we hope it comes Tuesday ". Maybe if the technicians could think, "would I want my wife to drive to FL with my kids with a gas door that may or may not open when she's needs to refuel..." That would be a start in the right direction, I think, treating others the way you vant to be treated as a customer. This is what led to my being TOP salesperson in two different jobs selling million dollar homes. I just have people the service I wanted to recieve. Besides offering up something for my time and their errors, even a promise to try and locate the seal at another dealer would have been thoughtful since this is postponing my vacation. This is NOT a critique of James but of this entire experience.

The new link in text payment method may be easier for the service department, however the experience is way more of a hassle for the customer. I suggest you make both methods available. Furthermore, communicating by text for simple information is fine but a voice call is more convenient for the customer if there will likely be questions.

I was told an hour and 20 minutes and it took 3 hours. I had to check on my car because I received no updates. It was extremely frustrating and it didn’t seem to really matter. Disappointed!

Service was great