Frank Leta Honda Auto Repair Service

Thank you.

tThe first appt I had my wife drove an hour there with 3 kids. They got there and the tires were not even ordered. They were there from 11-5:30 waiting for tires to be delivered. After waiting the wrong tires were put on the vehicle. We went home with the wrong tires. Was told when the right tires come in we would get a call to schedule appt. After 4 wks I called and asked if tires were in and they were. We made appt. We got there for 2nd attempt and it was lunch time so they shuttled us to lunch at 11:30. Called at 12:25 to get picked up and was told the service and shuttle was at lunch 12-1 that no one could come get us. We were not told anything about not be able to be picked up 12-1. We had to walk back from Maxs Pizza. Sitting in a restaurantfor an extra 40mins with 3 kids is not ideal. We got tires and left. Driving home the car was shaking so I texted the service advisor and told him. The balance is off on the tires. The vehicle shakes any time we go over 70mph. I received no response back. We are not driving back up there for a third time. I need to get the balance fixed and asked if we could takr it to a closer Frank Leta dealership. It has been a less then pleasant experience just getting new tires put on our vehicle.

Randy has been working with me for years and he has always been very accommodating and helpful. I continue to have all my vehicles (5) serviced at Leta because of this relationship.

James was very thorough in explaining what was needed for my service. I will be returning to this dealership in the future

Tyler did great and deserves a raise

As a regular Frank Leta customer, I appreciated Tyler listening to my concerns, and managing the repairs efficiently.

Tyler is an awesome service rep. We have utilized his help many times for our Ridgeline - and give him a 100% rating on knowledge, help and friendliness. ???? Rafe Foley

Tyler was professional and courteous. Very easy to deal with and timely. Just great

Tyler we out of his way to make sure my problem was resolved in a timely manner.

Tyler was awesome!

No comment

I called and made my appt over the phone. When I got there, my appt was unable to be found in the system. Since scheduling my appt I had received multiple texts and emails regarding my appointment, so it was logged somewhere. I was then asked if I was leaving my car, which I replied no. Then was told that they may be able to have my car diagnosed in 2 hours but more than likely not due to them having cars there since Monday they were still waiting to be diagnosed. I had no courtesy call stating any of this. I was not prepared or able to leave my car for days, nor did I have a ride planned. I was also taken back how the rep who was working with me inputted my issues I was experiencing woth my car in the system. It was put in as 3 seaperate issues and was told if it wasn't going to be covered by warranty that I'd have to pay almost $500. Due to these factors, I did not leave my car and left the dealership with plans to go to the dealership where I bought my car. I was not comfortable with how the gentleman spoke to me about things, nor with not knowing when my car would be looked at. When he walked me to my car, he then told me that if I go into the settings and do a factory reset, that typically fixes radio issues. When I got home that is what I did and it fixed my issue. I don't understand why that wasn't told to me when I called to make the appointment? That proacrive conversation would've avoided this whole situation and me having to leave work early. I was also told that they didn't know when my car would be done because so many people are bringing their cars in to them. What is the point of having appointments if walk ins are going to push appointments back? I have never been to your dealership before and due to this negative experience I will probably never be back. I live in Wentzville and your location is much more convenient for me than Florissant, however I will continue to drive there. I feel that this experience needs to be known to management as communication seems to be a problem. Feel free to have a manager call me with questions or to discuss further if you'd like.

Tyler gives great customer service. He is fair and honest, remembers his customers, he is a hard worker from what I see every time I’m at the dealership. I always ask for Tyler when I set up my appointments. He is a 10+ employee

Tyler did a great job of explaining everything that was done with the vehicle in a professional and easy to understand manner. Would highly recommend him to anyone.

much Thanks for leaning forward...flexibility was second to none! my family and I was on vacation when I received notice...being able to accommodate us was truly on point. Thanks Kathryn you represent the organization as a professional!

Was done very professional.

Everything was all good with my oil change except for the fact that the service department did not know I had a maintenance plan set up for oil changes because the system didn’t let them know of that prior to the text with all the charges and my bill to pay. Also I left and drive 10 mins down hwy k and my low tire light came on (my tires were rotated). So I spent an additional 30 mins back tracking down hwy k to have you guys check it out. The girl was super helpful when I came back and helped me reset my tire light properly. Kudos to her for knowing more about my car than the service technicians! She deserves all the credit on that one!

Randy and the lady who checked me in were very very friendly and the car was ready in a little under the time I was told.

Ok

Thank you for always being helpful and getting the job done.