I was kept sitting in the lounge for about 3 hours for oil change. Even though the service was finished in 1 hour, with out proper communication, I was forced to wait for another 2 hours at dealership. By seeing my car ready to go, I went and informed Daniel ivy that my car was ready, she did not bother to look up my papers and no response from her. I was standing for her reply for 15 minutes and got no response. I went back seating area and waited for about 1 hour to hear from her that I am good to go. This is my first service after my vehicle purchase and I am quite disappointed with this kind of behavior from frank leta.
12/13/2024
Tabitha G. VERIFIED CUSTOMER
I loved working with Shauna. She kept me up to date on the progress of my car and was honest with me on the prices. I hope to work with her again.
12/13/2024
Haeman J. VERIFIED CUSTOMER
I am a long time customer and alwasy satisfied with the service you provided. But my recent visit for oil change was not satisfiable. I haven't receieve the multicheck point report at the service center. so I requested e-copy of the report via an email. But there is no response from the manager
12/12/2024
Christine C. VERIFIED CUSTOMER
Excellent service !
12/12/2024
John P. VERIFIED CUSTOMER
Ordered tasks normally done at 100k on a vehicle that only has 66k miles. This was a money grab. Maybe I should go to another dealership for my service.
12/12/2024
Vince R. VERIFIED CUSTOMER
Leigh was very kind and courteous, she answered all my questions with confidence and competence. She is a shining example of what customer service excellence looks like!
12/12/2024
Terra W. VERIFIED CUSTOMER
After leaving the appointment, I realized that I hadn’t received the sticker for my emissions inspection. When I called to inquire about it, I was informed that I would receive a call from my service representative the following day, but I didn’t receive that call. It seems she wasn't scheduled to work that day.
I called again and was told that I would need to return to get the sticker, which required a 30-minute drive out of my way. Upon my arrival, I was informed that emissions inspection stickers can only be generated at the time of the inspection. Therefore, they would need to reinspect my car to issue a sticker. However, they also mentioned that the sticker might not even be necessary.
I haven’t gone to the DMV yet, so I will see if that information is accurate. I hope I don’t have to return for another inspection.
12/12/2024
Mark W. VERIFIED CUSTOMER
Communication is terrible in person and through these text feeds provided from the dealership. No responses back for three days straight now. The service writer Grace was not there when I picked up the vehicle and there are still issues pending if not worse at this point. It is not easy for me to keep going back-and-forth to the dealership to try and address this. I am unfortunately sick now, which makes it even harder for me to get there right away to address this in person. This was my plan for today, but now I cannot at this point. If someone tries to contact me, please leave a message whichever way they attempt to contact me and if I do not answer, leave a message and I will return the call or text, etc. I’m very dissatisfied with the situation being worse now than it was.
12/12/2024
Debra B. VERIFIED CUSTOMER
Leigha was very friendly and accommodating. I’ve always been pleased with Frank Leta service department.
12/12/2024
Dora R. VERIFIED CUSTOMER
Excellent Service!
12/12/2024
James O. VERIFIED CUSTOMER
I had to call several times to find out when my service would be completed. I finally got a call back from Service Manager Kevin Gundy who apologized for the lack of communication since Tireek had to leave work.
12/12/2024
Chad R. VERIFIED CUSTOMER
Everything perfect and faster than told thank you
12/12/2024
Cassie K. VERIFIED CUSTOMER
Sure
12/12/2024
Stephen W. VERIFIED CUSTOMER
Grace did an incredible job! Thank you very much
12/12/2024
Steven L. VERIFIED CUSTOMER
Efficient. Thorough. Made sure I had accuracy and complete information about this visit and al future maintenance service AND costs for my vehicle. Excellent experience!
12/12/2024
Angel G. VERIFIED CUSTOMER
Everyone I have worked with at Frank Leta have been wonderful. Several months ago my daughter got a used CRV and I got a new one so I currently have a pilot and a CRV I love them