I was promised a service contract on the purchase of my vehicle and every time I come in there’s a charge. Then I have to explain that I was supposed to get three years of free oil change and tire rotations.
11/21/2024
Barbara M. VERIFIED CUSTOMER
He was sweet. Answered my questions and concerns. Explained how we were going to handle the replacement of the part he ordered for my car heater.
11/21/2024
Josh G. VERIFIED CUSTOMER
Deshuna did great!!
11/21/2024
Candace W. VERIFIED CUSTOMER
Tirek was professional and I am glad he was my service contact for today. I hope he continues to work at Frank Leta for many years.
11/21/2024
Harwell S. VERIFIED CUSTOMER
She was awesome! I actually sent an ending today from your website!! More than satisfied with her and a young man who helped also who I do not know his name. Great service! We will be back! Thank you!
11/21/2024
Jessica H. VERIFIED CUSTOMER
Tim was awesome! He kept me updated and walked me through the whole process with the repair process. Amazing service!
11/20/2024
Jonathan O. VERIFIED CUSTOMER
Tyler was one of the best people I have worked with.
11/20/2024
Cindy E. VERIFIED CUSTOMER
Tim is awesome!! Goes above and beyond for great service. One of Honda’s finest. ????????
11/20/2024
Fred L. VERIFIED CUSTOMER
Tyler is great to work with.
11/20/2024
Benjamin M. VERIFIED CUSTOMER
No need to contact. I would’ve really preferred to have been informed more when you said you’d let me know more about the issue with my front tire. I appreciate that once someone went and checked on it, there was immediate communication.
11/20/2024
Joyce U. VERIFIED CUSTOMER
Tyler took time to explain some additional needed routine maintenance.
11/20/2024
Rebecca B. VERIFIED CUSTOMER
Quick, easy, and friendly. Thank you!
11/20/2024
Steve &. VERIFIED CUSTOMER
We drove 65 miles for our oil change & tire rotation. Sitting in the waiting area after 1 hr we observed our car turned in the garage, headed out. Another 20 minutes passed ( no one doing anything to it) and I headed to our greeting man to ask if our car was done. Reply, Oh yeah, was getting ready to come get you, shuffling papers none of which was ours. During our check out several conversations were going on and wasn’t attentive to taking care of the wrap up. I had to ask about the other check points. Unlike the service we’ve received in the past.
We came to the conclusion that staying in our hometown might be a better choice for us. Sad because we have always had a good experience til today.
11/20/2024
Amanda I. VERIFIED CUSTOMER
Was told over phone I would get a loaner car for the day while my car was being looked at after arriving I find out that is not the truth. I wouldn't receive it for an hour or more after it was diagnosed. This caused major changes in my day I asked for phone call after it was diagnosed so I would know if I needed to come back for a loaner car if it was staying more than one day. Never received the phone call. Called back 2 hours later asking for an update. Was told I would get a call back. Never did. Called back another 2 hours later. Was told I would get a phone call. Never did. Got a text shortly later saying the car was ready. Rep was not very apologetic and told me I'm not going to tell you excuses because that's not what your are looking for . . . Very disappointed in my service over all today besides the sales office staff being super friendly as always .
11/20/2024
Kerry L. VERIFIED CUSTOMER
She was quick to let me know what was needed and because parts had to be ordered I was able to use the loaner car.
11/20/2024
Stacy Y. VERIFIED CUSTOMER
Always on time and great service w Tyler !
11/19/2024
Dan H. VERIFIED CUSTOMER
Timothy was professional and knowledgeable. Everything went smoothly during my maintenance visit.
11/19/2024
Thomas M. VERIFIED CUSTOMER
Dashuna was awesome and very helpful!!!
11/19/2024
Kevin P. VERIFIED CUSTOMER
Excellent customer service
11/19/2024
Greg G. VERIFIED CUSTOMER
She was very friendly and courtious and listened to my questions!