She was very professional, very knowledgeable about the situation at hand with my car. I was very impressed and happy my repair was done so quickly and professionally.
Thank you
10/2/2024
Barbara S. VERIFIED CUSTOMER
Always get great service.
10/2/2024
Meghan H. VERIFIED CUSTOMER
Thank you for accommodating a loaner for me today so my toddler could still nap. Much appreciated
10/2/2024
Carolina C. VERIFIED CUSTOMER
Leigha was wonderful! This was my first experience in your service area and it was great!
10/2/2024
Donna D. VERIFIED CUSTOMER
She was very helpful and communicated with me throughout my vehicle's service. Also as I brought it back in for a part that was ordered.
10/2/2024
Aaron B. VERIFIED CUSTOMER
The representative was good. She did her job. Where I am struggling is a diagnostic charge. I had an engine noise. It was diagnosed as the oil was low. The oil change clearly fixed that. This is the second car I have purchased and had serviced almost exclusively at Leta O’Fallon. To charge $179 for what was probably less than five minutes of thinking seems like something that could have just been a n/c. Maybe I expect too much. I don’t know.
10/1/2024
Jane B. VERIFIED CUSTOMER
Tyler provided great service. Thanks!
10/1/2024
Troy R. VERIFIED CUSTOMER
Yes, I am happy with the service
10/1/2024
Kay T. VERIFIED CUSTOMER
DaShauna was great!
10/1/2024
Susan R. VERIFIED CUSTOMER
I was disappointed in the amount of time it took for the service and the lack of communication . I chose to wait for my car and was told it would take between 1 1/2 hour and 2 hours. I got the multi- inspection service included with my service pass and Tyler recommended two other maintenance things (at an additional charge). It took over 2 hours and what was more frustrating was that I saw my car driven out of the garage and parked outside, yet Tyler never came to the waiting room to inform me. I saw Tyler walk into a room (not sure it it’s an employee room or whatever) and walk back out and still he didn’t get me. I felt like he had forgotten about me. I got the multi inspection text over an hour ago and no more communication . I finally went into the office area and Tyler was working with a gentleman. I stood there until he saw me and he told me to go back to the waiting room and he’d get me in 2 minutes. This was over the 2 hour mark and I wasn't going back to the waiting room to be dismissed and forgotten about. I understand if things take longer then expected but there was no communication and then when my car was clearly done, there was no urgency getting me on my way.
9/30/2024
Ronald W. VERIFIED CUSTOMER
Keep up the good work
9/29/2024
Cindy M. VERIFIED CUSTOMER
From the moment I pulled in I was greeted and the service was friendly fast and very courteous everybody did an amazing job keeping my vehicle safe I absolutely love my Honda thank you Frank Leta
9/29/2024
Frank Leta. VERIFIED CUSTOMER
She was wonderful.
9/29/2024
Adrianne R. VERIFIED CUSTOMER
Fast friendly service. Thank you.
9/29/2024
Robert M. VERIFIED CUSTOMER
Tim explained all issues pertaining to the service I needed and the technician got my vehicle in and out quickly. Well run service department.
9/29/2024
Michael K. VERIFIED CUSTOMER
Tyler was up front about cost, communicated with me throughout the process, and made recommendations supported with information. He was also courteous and easy to work with. Tyler did a great job.