Scheduled approx. 1 hour oil change service which resulted in 2.5 hours service experience with extremely poor communication throughout the process. Your text messaging about summary of multi-point inspection was unwarranted when my wife was sitting in your waiting room prepared to answer and I was unavailable to respond to the text.
11/5/2023
Dts Consulting. VERIFIED CUSTOMER
Did a great job getting me in and out for my urgent repair
11/5/2023
Hari D. VERIFIED CUSTOMER
Brad Lehmann is an excellent advisor. He answered my call on his day off and went out of his way to accommodate me on short notice to get the vehicle in at a time and day of my convenience.
11/5/2023
Alen H. VERIFIED CUSTOMER
Mike was awesome and took care of the service request.
11/4/2023
Brett B. VERIFIED CUSTOMER
Aaron helped me out quickly and in a timely manor.
11/4/2023
Stephen R. VERIFIED CUSTOMER
Great service today!
11/4/2023
La A. VERIFIED CUSTOMER
Fast and reliable service
11/4/2023
Danielle S. VERIFIED CUSTOMER
Service was prompt and straightforward. I’m looking forward to your car wash opening.
11/4/2023
Olivia D. VERIFIED CUSTOMER
Thank you Aaron for the excellent service.
11/4/2023
Maggie W. VERIFIED CUSTOMER
The job was professionally done in a timely manner. I appreciate it.
11/3/2023
Karen Smith. VERIFIED CUSTOMER
Michael and Cougar provide excellent customer service and I have no argument with the service actually provided with the oil change. But when we scheduled for maintenance pack oil changes it is unreasonable to me that I would be expected to lose 2 to 4 hours work to perform a task that can be completed in less than a lunch hour with time to actually get lunch along the way, if I were to just drive up unannounced to any facility in my area. I understand staffing is an issue but I believe your company would be providing better product to myself and probably more importantly to your loyal Leta new car buyers , if you set up a similar lube shop for quick in and out deliveries of such services. But as always your team is friendly and enjoyable. I’m sure they, like myself would like to limit the need for unnecessary two hour long interactions.
11/2/2023
Carla M. VERIFIED CUSTOMER
I like Cougar because he’s very knowledgeable and does a great job explaining what work the mechanic did to vehicle.
Plus he drives a Ridgeline!????
11/2/2023
Thomas H. VERIFIED CUSTOMER
Great job
11/1/2023
Beth B. VERIFIED CUSTOMER
Thank you
11/1/2023
Alisa K. VERIFIED CUSTOMER
Dee was so friendly and respectful her customer service is always professional and timely matter.
11/1/2023
Scott L. VERIFIED CUSTOMER
Cougar absolutely deserves 5/5 stars. After another not-so-wonderful experience at your Rock Road store, Cougar quite naturally provided the level of customer service that one might expect. Our concerns were addressed and our car was fixed properly. Thanks to Cougar, Frank Leta Acura has a customer for life.
11/1/2023
Terry R. VERIFIED CUSTOMER
Cougar was extremely personable and professional. Thank you very much!
11/1/2023
Patricia D. VERIFIED CUSTOMER
Professional good service quick to respond to problem