Cougar is the best!! Not only is he professional, he is personable, caring and kind. He is very detailed oriented in explaining all the types of services we are receiving on our vehicle. We appreciate and trust him completely & he should be applauded and rewarded for a job well done!
10/19/2023
Ahmed S. VERIFIED CUSTOMER
Aaron was the best service advisor I’ve ever worked with
10/19/2023
Donald W. VERIFIED CUSTOMER
Brad handled everything and kept me informed during the service of my vehicle. He is committed to providing exceptional service to the customer.
10/18/2023
Ricky S. VERIFIED CUSTOMER
The process was easy and timely.
10/17/2023
Michael L. VERIFIED CUSTOMER
Dave was great. Very responsive & honest. Highly satisfied, I'll be bringing both of our cars here for maintenance now
10/17/2023
Tricia S. VERIFIED CUSTOMER
The team was helpful. Thank you.
10/17/2023
Patrick A. VERIFIED CUSTOMER
Brad is the man
10/17/2023
Christopher M. VERIFIED CUSTOMER
Appreciate the communication with status and updates. Very professional. It exemplifies what a customer expects from their service department. Thank you Brad and the Leta Team!
10/16/2023
Brenda H. VERIFIED CUSTOMER
Brad is excellent to work with, however, my TLX is still having issues with the idle stop feature and as of this morning it displayed the message that idle stop is unavailable. This makes me wonder if I just need to trade it in?
Thank you!
10/15/2023
Marcus B. VERIFIED CUSTOMER
I came to get an oil change & my wheel key lock was in my glove box when I arrived I have no reason to misplace it.. It had to be taking by a service member or they must have mistaken it for one of there tools like I said I have no reason to take my wheel lock key out of my car that’s where is has alway been
10/15/2023
Samuel W. VERIFIED CUSTOMER
David was very knowledgeable about my car and the issues that I was having. The knowledge and the welcoming atmosphere keeps me from going to a closer Honda dealership for oil changes. Everyone in the service department is friendly, but David was amazing.
10/15/2023
John W. VERIFIED CUSTOMER
Brad is the bestest!
10/14/2023
Terri K. VERIFIED CUSTOMER
David was friendly and helpful
10/14/2023
Estell S. VERIFIED CUSTOMER
Still have no idea why my year old car died completely while parked in a city neighborhood - Cougar had it ckd over & no problems were found - I certainly hope this doesn’t happen again - it could have been a much more dire situation
10/14/2023
Benjamin A. VERIFIED CUSTOMER
Great service. Dave explained everything well and was very professional and nice! Appreciate the good service!
10/14/2023
Carl B. VERIFIED CUSTOMER
Always satisfied with your service and epically with Cougars attention to explain the details.
10/14/2023
Kim G. VERIFIED CUSTOMER
My car was brought to your location in early August for new transmission. The transmission was ordered and took a while, which I totally understand was beyond your control. However, when I picked up my car (yesterday) after approx 2 months, I was very disappointed my car was not washed or vacuumed after sitting outside in the elements for that long. I know you so not currently have a car wash in operation but it could have been brought somewhere to be cleaned. There were greasy fingerprints outside and inside vehicle. I wiped the steering wheel several times to get the black grease off. Same with other parts of vehicle. This is unlike your facility as I’ve been a loyal customer for many years.
10/14/2023
Margaret N. VERIFIED CUSTOMER
Letter has been sent to Mr. Italiano.
10/14/2023
Cornelius M. VERIFIED CUSTOMER
N/A
10/14/2023
Mary Beth. VERIFIED CUSTOMER
A simple oil change/tire rotation took 1 hour & 43 minutes. Upon arrival for my appointment, it was 10 minutes before an agent came to my window to gather the info needed to begin the service. I was first in line. He was VERY apologetic, too much so. IF there's not enough help, I'd rather reschedule. If this had been my 1st visit to Frank Leta, I'd be going elsewhere. I was also disappointed my car was not cleaned inside & out before it was returned to me. I know this is not your normal level of service, but I was VERY disappointed and frustrated this time.