I received five star service from Michael. He took great care of any concerns, and truly made me feel like family.
9/14/2023
George S. VERIFIED CUSTOMER
Always communicate proactively on the progress of the car. And I would double check the contact numbers… I know over time many numbers accumulate, especially with a family that has bought many cars from Leta. We had some messages that were crossed up… One was left for my husband at my office number, where I am rarely present.
9/14/2023
David A. VERIFIED CUSTOMER
Brad was informative, made the service quick and satisfied.
Thank you
9/14/2023
Ronald M. VERIFIED CUSTOMER
Job well done
9/14/2023
Barbara J. VERIFIED CUSTOMER
Very professional and knowledgeable.
9/14/2023
Stephanie C. VERIFIED CUSTOMER
Dave was very nice, knowledgeable, educated me about my car and importance of maintenance when and how much. The added bonus was his graciousness to provide me a complimentary shuttle back to the dealership. Jullian was very friendly, talked to me about upgrading my car. My point is the personal touch and clear communication wants me to continue as a Frank Leta customer. Going the extra mile made me feel important and seen/heard. It’s the overall customer experience to show the frank leta way. Keep letting your employees shine.
9/14/2023
Richard A. VERIFIED CUSTOMER
Great service from start to finish. Brad is always courteous and informative.
I have total confidence in his recommendations.
9/14/2023
Robert B. VERIFIED CUSTOMER
David was awesome. He was professional and provided outstanding customer service.
9/14/2023
Nicolas D. VERIFIED CUSTOMER
Brad is quite possibly the best service advisor in the history of the automotive industry!
9/14/2023
William B. VERIFIED CUSTOMER
Thank you for the great repair service.
9/11/2023
Julie P. VERIFIED CUSTOMER
Cougar is fantastic, Thank You!
9/11/2023
Rebecca L. VERIFIED CUSTOMER
After I checked out, I had to go back to get the charges taken off for the oil change and tire rotation. I have a maintenence plan and we discussed that when i checked in.
9/10/2023
Karen H. VERIFIED CUSTOMER
I was told my vehicle would take 1.5 hours but I was there 3.5 hours and the only extra things done were 2 filters from what was originally agreed on.
9/10/2023
Sean T. VERIFIED CUSTOMER
Aaron was a great person to work with and I also appreciate Dee who was there on Friday to help me with my retrieval of my vehicle. I don’t live in St Louis but they made me feel at home.