Cougar was absolutely a breath of fresh air in a messed up situation. Once again an appt was made incorrectly but Cougar acknowledged that and went above and beyond to rectify everything without making me feel as if I had done something wrong. He may not like it but he is now my go to advisor for all my service needs. I appreciate your professionalism Cougar!
8/24/2023
Lisa H. VERIFIED CUSTOMER
Brad is always friendly and is great at his job. Exceptional employee!
8/23/2023
Anna W. VERIFIED CUSTOMER
Cougar made the experience wonderful. I will say immediately after the purchase of this vehicle, the experience I had w Frank Leta Acura was HORRIBLE!
This oil change was my test. Cougar saved the day
8/23/2023
Nathan S. VERIFIED CUSTOMER
Great service and staff!! Cougar K. Is the man
!!
8/23/2023
Charice M. VERIFIED CUSTOMER
He accommodated my need to be out of country for the weak that my car was there but I do not believe my tail light got replaced. Very cordial representative but did not look at the history I have with the company. Dee was able to add my Military discount (thank you!) upon pickup. Overall good experience!
8/23/2023
Alicia C. VERIFIED CUSTOMER
Cougar texted the wrong number to let me know my car was ready. (Number was incorrect on the system. Had one incorrect number and one correct number… not sure why) I sat in the waiting room for much long(over an hour longer) than the quoted time. He knew I was waiting. It would have been nice if he would have checked the waiting room.
8/23/2023
Susan C. VERIFIED CUSTOMER
Everything went well ad usual.
8/23/2023
Dawn S. VERIFIED CUSTOMER
I would’ve been happier if I didn’t have to schedule 2 appointments to accomplish the inspection. I arrived at the dealership last week and was advised the state software wasn’t not functional. The employees added that it was down for days. That is hardly a helpful response when my appt was confirmed and I then realized you could have called me as a courtesy and didn’t.
8/22/2023
Adam Jovon. VERIFIED CUSTOMER
Dee is a excellent worker great to work with highly recommended
8/22/2023
Michael E. VERIFIED CUSTOMER
Brad is an excellent advisor.
8/22/2023
Michael W. VERIFIED CUSTOMER
Brad was very helpful and great to work with.
8/22/2023
Michael L. VERIFIED CUSTOMER
Cougar was very responsive and obviously wanted to help fix our issue, but it did take several times to accomplish. Not his fault at all, but items were not all completely checked (drain hose in this case) before completion. Once again, he followed up and helped all along the way though.
8/22/2023
Sigmund G. VERIFIED CUSTOMER
Every thing went exactly as planned.
8/22/2023
Heather L. VERIFIED CUSTOMER
I really enjoyed working with Dee. She put me at ease and made sure to update me along the way. I’m really glad you have a woman service writer. I’ll be back to see her again and ask for the purple cone.
8/22/2023
Joan M. VERIFIED CUSTOMER
Cougar was great
Very disappointed car had another major issue with only 40k miles
8/20/2023
Anita F. VERIFIED CUSTOMER
It was fine. No issues. The car was serviced as it should be.
8/20/2023
Donna V. VERIFIED CUSTOMER
Great job!
8/20/2023
Tanika S. VERIFIED CUSTOMER
Was mislead when I called to make my appointment. Was assured that my issue would be taking care of it the whole reason for me making the appointment was not taken care of. Was very disappointed that I was told that it would be instead they told me that not only they couldn't do it but turn around and told me that the 30 dollar issue would actually cost me 695 plus labor because I would need to purchase the entire lid instead of just the clasp to the lid of my middle console.