Got us right in and took care of the problem the first time. Thank you.
1/11/2025
Robert F. VERIFIED CUSTOMER
Service was fine job completed on time.
1/11/2025
Melissa H. VERIFIED CUSTOMER
Excellent and fast service. Always top notch!!
1/10/2025
Mona W. VERIFIED CUSTOMER
Response time realistic and quickly served. Professional and cordial w clients. Explanation of service great.
1/10/2025
Rodney M. VERIFIED CUSTOMER
Best service I’ve ever had. On top of estimates and ETA of the vehicle. Frank Leta Acura takes good care of me, but cougar took great care of my vehicle 10/10 coming back to this service department.
1/10/2025
Frank D. VERIFIED CUSTOMER
Rachael was very personable and helpful.
1/10/2025
Terri K. VERIFIED CUSTOMER
N/a
1/10/2025
Dillon B. VERIFIED CUSTOMER
Tyler is fantastic to work with. The frustration lies within the sales department. 2 days after we brought this vehicle home we noticed the rear drivers side door did not sit flush with the car. We reached out and brought it in to be looked at. Tyler handled everything perfectly. They got it adjusted but ended up taking it to the body shop to have it fixed completely. The sales team has so far only agreed to pay 50% of the repair cost. We did not cause the door to sit open, the car was purchased in this conditions unknowingly and we expect the sales department to make it right. But Tyler is a wonderful person to work with. Highly recommend service with him
1/10/2025
Anita F. VERIFIED CUSTOMER
Racheal did great.
1/10/2025
Pamela H. VERIFIED CUSTOMER
I went in to get a nick in the windshield filled
It looks worse now with a **** dot
1/10/2025
Denny T. VERIFIED CUSTOMER
Very professional and efficient. Awesome job!
1/10/2025
Elizabeth M. VERIFIED CUSTOMER
I was told the appointment would take 2 1/2 hours. My appointment was on Jan 7, Tuesday 9AM, I didn’t leave until after 1PM. I was given a loaner which was out in the parking lot covered in ice and snow, and I wasn’t given an ice scraper. I asked the employee to back the vehicle out of the buried snow piles and away from other cars in the parking lot which she did. After sitting in the vehicle for greater than 20 minutes with the defroster on high, a gentleman came to apologised for his coworkers not removing all the snow and ice. Thank you to him.
I was told the hold up with my appointment was a needed approval for warranty drivers side vent which was broken, does it really take that long to get approval?
I understand there was heavy snow and ice days prior to this appointment but if Leta Acura wasn’t ready for business I wish they would have rescheduled my appointment. Also I called Isabella Monday attempting to reschedule but didn’t receive a call back after leaving a message.
I live almost an hour away and years ago I chose this dealership because of great reviews. After today I will be choosing another dealership because I didn’t feel valued. Sorry Leta Acura
1/8/2025
Elijah A. VERIFIED CUSTOMER
Great service!
1/6/2025
Adel A. VERIFIED CUSTOMER
Team was very communicative and helped out a lot when needed
1/5/2025
Nancy H. VERIFIED CUSTOMER
Aaron was very polite and courteous.
1/4/2025
Carin D. VERIFIED CUSTOMER
Cougar is a tremendous asset to your dealership! Knowledgeable and friendly service! I’m a Leta loyal customer.
1/4/2025
Deanna L. VERIFIED CUSTOMER
Thank you. Yes I will consider trade in. Do you have an appraisal?