Frank Leta Acura Auto Repair Service

My windshield washer fluid was not filled after apparently never having my coolant topped off everytime I came for an oil chg. Frank Leta services Nissan Rogues all the time, so that special coolant should always be on hand, I had an appointment and I was there for hours and hours and to not make sure everything was topped off properly this time since my coolant wasn't being topped off during my previous oil changes. If I worked there I couldn't have apologized enough to the customer and I would have made sure everything was done properly for quality assurance. I haven't been to get my car washed the last three times I was there, this time there were absolutely no car wash tickets available. Something so easy to do fill a windshield washer reservoir, it makes me think what else was not changed or drained. Once I took my car to Nissan for an issue and they said my oil was quite dirty and you guys had just changed my oil maybe 2 to 3 weeks before that. Trust I'm not naive and I know that's what service departments do sometimes try to upsale you on different things, but with what I'm experiencing from your service department. It would create doubt in any reasonable person's mind. I felt like I was being a nuisance because I wanted the service I deserved performed on my vehicle. I paid good money for it!!

Brad is always wonderful to work with! He’s very knowledgeable and very helpful

Dee is VERY knowledgeable & is excellent at explaining the repairs. Dee is also very customer oriented.

The team did an excellent job! Love this place!

Overall I thank everyone for there help, I just didn't and don't want car if it's check engine light is always coming on, but as if now as it is well and I'm humbled

He is thorough in determining what service is needed so it is up to date. Saved us money on the brakes too

No problem!

Great service from Aaron! I enjoy working with someone who's passionate about cars.

Cougar is the best service advisor ever!

Your people have been all over it, so a trade-in evaluation should be easy. Just send it to me. Fair warning to evaluator: When I bought the 21 Honda in Tennessee from my Homeboys they gave me 11% higher trade-in on 2018 (Black) RDX I bought from Leta, and a much greater discount off the new 21 Pilot I bought from them. Let Honda was obstinate. I know you have some greater operating expenses in STL region, but an overall lower price difference of near $10K is hard to part with. Inform your evaluators/marketeers I will need their most favorable consideration. Thanks

Aaron was awesome and explained everything.

Aaron was great! I will ask for him next time I need service. Lois

The service was excellent as always! Very pleased with your staff (including Aunt Pat). I’m so happy that I chose Frank Leta…

There is no need to contact me. There was a very long wait - over three hours for an appointment. We were grateful that it was completed with no charge. That was very kind and a nice way to make things right. But the time spent waiting was no expected.

Cougar was great to work with! Very knowledgeable and personable. Appreciate the excellent customer service he provided!

Cougar did a fantastic job communicating and getting the job done.

Great Service

Great employee. I had a family emergency and could not get loaner back in time. Felt awful but he offered his sympathies and said not to worry. That is a terrific human being and employee. Very thankful for random act of kindness.

Aaron was knowledgeable and conveyed the issue of my air conditioner problem. He kept me aware of the service being done to my car. We are incredibly loyal Acura owners. We have owned 4 of them. Sandy Leibrecht

Dave was great. Kept me informed about my car.