David was extremely helpful and professional. Very thankful for the team seeing that my control arm bushings were shot. The vehicle drives much better now.
7/18/2023
Christine U. VERIFIED CUSTOMER
I didn’t get my car wash voucher.
7/17/2023
Constance C. VERIFIED CUSTOMER
I requested safety and an odometer inspection bc car wa as driven from Denver to st.louis. Dee wrote the document without what was requested. The inspection would have failed if I didn't replace wipers. Takes 2 minutes to replace but charged $50. There's more and absolutely won't ever let her take charge of my vehicle. She's inept.
7/17/2023
Regina P. VERIFIED CUSTOMER
I would welcome a conversation about the service. I came in for an oil change, was there almost 3 hours. Wasn't given any information till I inquired about the time frame.
7/17/2023
Robert E. VERIFIED CUSTOMER
I have interacted with Dee on many of my service calls for the 2019 Honda pilot. Dee always meets me with a smile, always takes the time to answer any questions I have even though she is very busy. No problems with the “behind the scenes” service needed on my vehicle.
Carol Emmett.
7/17/2023
Srinivas P. VERIFIED CUSTOMER
Knowledgeable staff.
Made process smooth and the experience enjoyable.
7/17/2023
Ray L. VERIFIED CUSTOMER
Brad has always provided exceptional service. He is prompt and flexible to my requests.
7/16/2023
Esad A. VERIFIED CUSTOMER
Scheduled for a routine oil change and an emissions inspection as per the post card for our registration renewal. Was told I would need safety as well even though they didn't request it on the postcard because we are in the 10th year but the DMV allows the exempt through the 10th year. I arrived at 7:20 for a 7:45 appointment and was met quickly. Vehicle was inspected by 8 because i received the text with the video at 8 o'clock. After that i just waited and waited. Eventually being called at 9 or so to be told that it would be just a few minutes as "he's buttoning it up now". I went at 9:30 to the front desk again and asked when because I need to be out to make a meeting and didn't expect a 2 hour operation. Once again "I told him to expedite it but just a few minutes". 9:45 again, "we only have one emissions guy and he has a few cars ahead but I told him to expedite it for you". 9:55 I finally leave, having to call until my meeting since I obviously couldn't make it which isn't the biggest thing, but the "any minute now" for almost an hour did bother me.
7/16/2023
Whitney T. VERIFIED CUSTOMER
Everyone is always great when I come in for service!
7/16/2023
Jenny M. VERIFIED CUSTOMER
Awesome job! Thank you!
7/16/2023
Trish H. VERIFIED CUSTOMER
Aaron kept me updated on everything about the progress of my car. He was courteous and kind. It was a pleasure doing business with him
7/15/2023
Dolores M. VERIFIED CUSTOMER
I tell ALL of my friends and neighbors about what awesome work Frank Let a provides me. I'm thrilled with my car's maintenance and the outstanding service I receive from ALL of Let a employees.
7/15/2023
Mary H. VERIFIED CUSTOMER
Brad is great and always makes sure my Acura is up to date on everything
7/15/2023
Paul L. VERIFIED CUSTOMER
I believe it is absurd for fixing a squeaky parking brake to cost almost $7,000. Everything else was fine. Dee did a very nice job.
7/15/2023
Sofia C. VERIFIED CUSTOMER
Thank you Brad for the excellent service.
7/15/2023
Roseann C. VERIFIED CUSTOMER
Appreciate quick service as needed new tire due to nail and very accommodating.
7/14/2023
Tiffany W. VERIFIED CUSTOMER
Poor communication of areas that need to be repaired
7/14/2023
Melissa P. VERIFIED CUSTOMER
Brad was so amazing! I had a weird paint discoloration and he guessed what it was right off the bat. He had it taken care of and "buffed out" right away. Spot looks perfect now! Thanks for everything. -Melissa
7/14/2023
Susan N. VERIFIED CUSTOMER
Cougar was awesome! He was so helpful and accommodating. He had the detail dept look at some gunk on my windshield. They were able to get some of it off, but unfortunately I now see scratches on the windshield. Not sure what to do about it just yet, but it will need to be looked at. Additionally, the old oil change sticker was thrown in the cup holder and someone places a cup or something on the hood and it left a ring. The last two aren't a big deal, just unusual compared with other times I have had my cars serviced.
7/14/2023
William W. VERIFIED CUSTOMER
Cougar was excellent as a service advisor. He worked really hard to help me and seems to know a lot about cars. I look forward to working with him again in the future!