Racheal kept me advised of the installation of my illuminated door silll trim for my 2025 MDX and I appreciate that. I ended up needing a loaner vehicle and that was great as well as Racheal facilitated that.
12/4/2024
Scott M. VERIFIED CUSTOMER
I have been impressed since matt Italiano coordinating my Honda crv transaction from O’Fallon.
Even more satisfied w my service plan and support by cougar k., mostly, and the entire service team. Even to the point of bringing my wife’s Lexus in for regular service.
Kevin c. Has picked up the Batton from cougar and has provided exemplary service.
I recommend Leta whenever I can.
Today visit, chat w pat and popcorn snack was as welcoming as ever!! Happy holidays to all my friends at Leta,
Scott M
12/4/2024
Dawn L. VERIFIED CUSTOMER
This was an extremely simple and efficient process. I was not inconvenienced at all and the Leta team made the whole process very smooth.
12/4/2024
Lisa R. VERIFIED CUSTOMER
Good communication and service.
12/4/2024
William W. VERIFIED CUSTOMER
Thanks Aaron! Awesome as always!
12/4/2024
Michael L. VERIFIED CUSTOMER
Kevin provides impeccable service with every single visit. 100% the absolute best!
12/3/2024
Betty B. VERIFIED CUSTOMER
Services was good as usual
12/3/2024
Sharon W. VERIFIED CUSTOMER
Peter was exceptional. He was very patient explaining things to me. I am an older person and appreciated his kindness and smiling face. He is the kind of person that makes people want to return to your business.
12/2/2024
Carrie L. VERIFIED CUSTOMER
A significant portion of my vehicle service history is missing from your system. Today was the second time I had to point this out and voice my displeasure with having services recommended that were not necessary (timing belt and transmission fluid) This is unacceptable and I expect you will take the necessary actions to update your service histories. My service advisor was great but as a customer I expect better, especially given this is the second time this has been pointed out.
12/1/2024
Elizabeth N. VERIFIED CUSTOMER
Clear what was going to be done and great with follow up and managing expectations.
12/1/2024
Donna H. VERIFIED CUSTOMER
Always satisfied
11/30/2024
Cynthia B. VERIFIED CUSTOMER
Tyler did an amazing job getting my car in on short notice and completing all of the work done on my MDX.
11/30/2024
Ken S. VERIFIED CUSTOMER
Very professional service advisor. I was pleased with the way she took of my issue/repair. She is a asset for your dealership.
11/30/2024
Alberto S. VERIFIED CUSTOMER
Thank you for the great service.
11/30/2024
Tiffany C. VERIFIED CUSTOMER
Very professional, didn't have to apologize for going over the time he gave me but did anyways, it was only 5 minutes. Super nice! He made me completely comfortable and I'm an anxious person that's not easy to do. Also the other workers were great too!
11/30/2024
Dele A. VERIFIED CUSTOMER
He took ownership and as always he was very accommodating and kind.
11/30/2024
Chris G. VERIFIED CUSTOMER
As always, the service team treated me like I was the only guest in the building. Post drop-off communication was great. Peter is a great representative of the brand, polite, professional, and well spoken without any ****-kissing. Natalia was also helpful and patient as I transitioned to my loaner car. Every time I have an Acura survey, I have to mention Cougar Knickerbocker, he’s the reason I keep coming back, his genuine passion and extensive knowledge of all things Acura is what got me hooked on the brand.
11/30/2024
Myron B. VERIFIED CUSTOMER
Aaron Barr is exceptional. Very professional and keeps you posted on your vehicle. Makes accurate recommendations and makes sure your vehicle is in tip too shape. I always ask for him and he takes great care of me!!
11/28/2024
William S. VERIFIED CUSTOMER
Marc was great. Friendly and helpful.
11/28/2024
Julia S. VERIFIED CUSTOMER
Rodney was really great throughout but the problem wasn’t solved due to not having a qualified person able to do the work & had sat in waiting room for around 5hrs to no solution