Overall, I was very satisfied. But, I was expecting a phone call regarding a starter issue with my 2014 RLX and a door handle/door lock issue. I believe Kevin needed to contact the warranty company. I was in on Wednesday and as of end of day, Saturday I have not heard anything. I tried leaving a message as well. I’d appreciate a call back as soon as possible to let me know the status of this issue. Thanks.
9/23/2024
Joe E. VERIFIED CUSTOMER
Rachel was great she got me taken care of in a timely manner and was very knowledgeable and friendly. Jarrod helped me out and always has the softest hands. I’m still convinced that Chris Burrows is actually a cop since he refuses to call Gatorade by its proper names like orange or blue and refers to it as Mega blue Blast or whatever. Trust me he’s a cop. Mista Cougar always has the best deals. Thank you.
9/22/2024
Fara H. VERIFIED CUSTOMER
While you guys are no longer as close for me as you used to be, I am impressed and keep coming back
9/22/2024
Roxanne W. VERIFIED CUSTOMER
Everything was great! No complaints.
9/22/2024
Wendell B. VERIFIED CUSTOMER
Easy scheduling with Aaron Barr. He kept me informed re needed services. He arranged for me to have a loaner vehicle while my vehicle was being serviced. In my opinion, Mr. Barr is an excellent service consultant. I will continue using him so long as he is with Frank Leta Acura.
9/21/2024
Tammy D. VERIFIED CUSTOMER
Brad. Is has always been very professional and always has everything done and ready when I arrive as well keeps well informed with everything being done to my vehicle he is the only advisor that I like to work with.
9/21/2024
Ana R. VERIFIED CUSTOMER
I would have liked better communication on the status of my vehicle. It was promised by end of day yesterday and I heard nothing. It wasn’t ready until mid day the following day. That was ok but I was not aware of the delay.
9/21/2024
Michael M. VERIFIED CUSTOMER
Brad listened to what I felt needed to be addressed and quickly got the process moving. One of the things to be done was repairing wheel rash. Without any prompting from me Brad offered a loaner and what I expected to be a long wait turned into a pleasant experience driving a new TLX.
9/21/2024
Adam W. VERIFIED CUSTOMER
Tyler was professional and helpful.
9/21/2024
Doc C. VERIFIED CUSTOMER
Great service!????
9/21/2024
Michael R. VERIFIED CUSTOMER
Racheal was tremendous. The fact that it took two hours to get an oil change was very disappointing. It wasn’t her fault at all, but that kind of thing shouldn’t happen. Frank Leta has to be better and more organized than this.
9/21/2024
Arlene S. VERIFIED CUSTOMER
Reassuring to have Mr. knickerbocker assistance .and input.
Please convey a ‘ Thank you to him.
9/21/2024
Kim K. VERIFIED CUSTOMER
Rachel tried to help, but I was told the problem was not an Acura problem. My Google Maps works when not connected, but doesn't work with Android Auto. Sounds to me like the Acura Android App doesn't work!!!!
9/21/2024
Anna W. VERIFIED CUSTOMER
So helpful and so kind. Aaron was great
9/21/2024
Darius Y. VERIFIED CUSTOMER
Aaron is absolutely an excellent representative of Frank Leta. He has been extremely helpful ensuring that I got my vehicle properly serviced, me in and out without stress or worry. So unlike any other service I have had anywhere since I have owned cars over the last four decades!
9/20/2024
Patricia N. VERIFIED CUSTOMER
Kevin did an exceptional job. Got me in and out as quickly as possible.
9/20/2024
Sheri N. VERIFIED CUSTOMER
Rachael was great! She kept me updated as to work being done! Rachael has a very pleasant personality. Aaron was helpful, too, in diagnosing the problem.
9/20/2024
Primary Eyecare. VERIFIED CUSTOMER
Everything went great today
9/20/2024
Brett B. VERIFIED CUSTOMER
Aaron always makes sure that I am well taken care of everytime I come in to the dealership. He keeps me updated on my maintenance for the mileage I am at as well.