Brad did a great job addressing everything that needed attention! Also went above and beyond in making last minute arrangements for me to have a loaner vehicle.
8/14/2024
Barry S. VERIFIED CUSTOMER
We have purchased 7 cars from Frank Leta, that says it all
8/14/2024
Alen A. VERIFIED CUSTOMER
Car issue that I reported (screen issues, this is the 3rd time ) and this time they could not replicate issues reported. As soon as I left lot, I started having same error msgs on screen and I took a video. Now I need to bring it again and I really do not have enough time on my hands.
8/14/2024
Mary H. VERIFIED CUSTOMER
Brad is great - he checks and makes sure that our cars are up to date with everything!
8/13/2024
Hazel M. VERIFIED CUSTOMER
Very good service!!
8/13/2024
Tommy A. VERIFIED CUSTOMER
Brad, did a great job of keeping me informed.
8/13/2024
Karen W. VERIFIED CUSTOMER
Kevin was wonderful to work with!
8/12/2024
Britnee B. VERIFIED CUSTOMER
Racheal provided me with great information about my upcoming oil changes that I was not aware of. She was great!
8/12/2024
William S. VERIFIED CUSTOMER
I didn’t get a car wash
8/12/2024
Matthew K. VERIFIED CUSTOMER
I brought my car in for service and they did not tell me up front I owed $100 for my warranty. They gave me a diagnostic and called me up and THEN told me. You would think if there is gonna be a charge that you mention it before the work is done. Then say well you’re gonna leave your car here or pay it when I told him I could make an appointment for the Friday to have it done then pay my bill then. Felt like it was very dishonest and shady because I was gonna wait to have it done and they kept pressuring me for o have it done right at that moment. I was so angry I didn’t even have them put the part in that I paid for the work. I paid and took my car with me.
8/11/2024
Matthew M. VERIFIED CUSTOMER
Brad Lehman is a great service advisor and I would welcome a chance to explain why I think so
8/11/2024
Robert P. VERIFIED CUSTOMER
15% discount applied, 2 reasons. 1. I'm disabled low income 2. Significant screw ups in the past dozens of extra visits for same problem that i paid thousands of dollars needlessly. Don't know why switched from Brad.
8/10/2024
Andrea H. VERIFIED CUSTOMER
Brad was extremely helpful and very friendly!
8/10/2024
John B. VERIFIED CUSTOMER
I would rather not say but it was a bit of a cluster **** from start to finish. I have been a customer for many years and have always had good experiences. Maybe this was just a bad day.
8/10/2024
Diana B. VERIFIED CUSTOMER
I came in for Stl. Detail to have 3 wheels with “curb rash” refinished
Only 2 were refinished and of them had peeling clear coat and running paint dried and coated. I complained and service man was very apologetic and immediately wrote a new order for bad wheel, the third wheel I had paid for and a 4th “goodwill” wheel with minor curb rash”.
Very generous. Today I picked up my car only to find all three wheels had same problem as before! Unbelievable!!!!
Now I have to make a THIRD trip, imposing on friend or family to drop off and pick up my car, as ell as not having a vehicle. The assistant manager was very helpful but the fact remains…. I Have little confidence
In the final product or that I got good value for my money!
8/10/2024
Laura C. VERIFIED CUSTOMER
Brad went above and beyond with his service and catching errors in the system from our time of purchase at Napleton Honda. Greatly appreciate his explaining everything and making it simple for me to contact the right department to have corrected. Give the man a raise!
8/10/2024
Rick V. VERIFIED CUSTOMER
Aaron was great. Responsive and provided an accurate timeline for repairs.
8/9/2024
Paul K. VERIFIED CUSTOMER
Awesome experience with Aaron great service very in tune and extremely helpful thank you so much Aaron
8/9/2024
Theresa G. VERIFIED CUSTOMER
Answered my questions and everything went very smooth.