We’ve delt with cougar since buying our RDX exclusively. He has always been fair and treated us with respect and looking out for us. Sorry he has moved up , but glad for him. Mark was very good and took real good care of us. Including saving us some money on our timing belt tensioner fix. Which I didn’t think of , but mark found that our extended care package would cover a large part of the repair. I think Mark is a good tech and helpful to the Leta family. He’s a keeper!!!
8/9/2024
Donald K. VERIFIED CUSTOMER
Everyone did an excellent job. Very pleasant experience.
8/9/2024
Elizabeth B. VERIFIED CUSTOMER
Appreciate Tyler’s personable service and the time he took to go over upcoming maintenance.
8/8/2024
Jack L. VERIFIED CUSTOMER
Thank you
8/8/2024
Carolyn V. VERIFIED CUSTOMER
A few more snacks in the waiting area would be great ! Thanks
8/8/2024
Cherie B. VERIFIED CUSTOMER
Brad always does a great job!
8/8/2024
Susan C. VERIFIED CUSTOMER
Aaron needs to give customers answers to why the statements he made to me don’t match the documentation from your multipoint inspection. And I told him his responses made me not trust a word he explained to me. Quite sad since this TLX is the third TL I purchased and had serviced from Frank Leta Acura. Actually thinking about Munganest Acura next time instead.
8/8/2024
Mary W. VERIFIED CUSTOMER
I called with a question about my bill less than 10 minutes after leaving. A message was taken, but my call was never returned about an extra charge being present
8/8/2024
Johannah M. VERIFIED CUSTOMER
I just bought a tail light kit from a parts store and it’s an OEM Acura tail light kit. It was 100.00. And, a friend took out the old and put in the new in less than 20 minutes. I would like to know how you think you can charge over 1100.00 for a taillight kit? So disappointing.
8/7/2024
Vanessa S. VERIFIED CUSTOMER
Aaron is a great service advisor. He takes the time to listen and ask the right questions to truly understand what the issue is. I appreciate how he keeps you informed through the process and does his very best to make sure it is resolved.
8/7/2024
Rick M. VERIFIED CUSTOMER
All good. Marc is great.
8/7/2024
Thomas E. VERIFIED CUSTOMER
Well done!
8/7/2024
Aaron S. VERIFIED CUSTOMER
Only issue is car was not run through car wash
8/7/2024
Pauline I. VERIFIED CUSTOMER
What is the purchase value
8/6/2024
Ann W. VERIFIED CUSTOMER
He is very polite and helpful.
8/6/2024
Richard M. VERIFIED CUSTOMER
All sales and service people try to make your experience memorable
8/6/2024
Craig S. VERIFIED CUSTOMER
Aaron has done a great job of explaining issues and being upfront about timing of completion. He is very helpful.
8/6/2024
Craig S. VERIFIED CUSTOMER
Great job taking care of the passenger mirror cap that flew off. Thank you!!
8/6/2024
Paulette C. VERIFIED CUSTOMER
Best ever!!!! Aaron Barr is the perfect example of kindness. He was very informative and excellent at his job!