Aaron was wonderful. He took care of all of my needs and got the work done very quickly. I will only go to frank leta!!
7/12/2024
Miranda C. VERIFIED CUSTOMER
Thanks for everything!!
7/11/2024
Charlotte N. VERIFIED CUSTOMER
Service was great, really professional
7/11/2024
Robert P. VERIFIED CUSTOMER
Good teamwork
7/10/2024
Philip N. VERIFIED CUSTOMER
I just bought my MDX. It took nearly 3 weeks to get a “We Owe” key Fob. I had to engage with senior management at Frank Leta Acura just to get an appointment scheduled. When I arrived in the bay at the time I was told to arrive (4pm), the greeter said I did not have an appointment and seemed to imply I was going to be turned away. I had to involve the service manager (gent with strawberry red curly hair) who had to jump through some whoops to help me. I am grateful to his determination to fix the problem. I live an hour away (Weldon Spring) and I had already driven an hour through a massive rain storm (July 9)to get to Frank Leta Acura.
My salesman (MB Bell) was fantastic. However the Frank Leta “we Owe” fulfillment process was not. I hope my comment helps the process improve.
Phil Notz
****-****-xxxx
7/10/2024
Phillip D. VERIFIED CUSTOMER
I was supposed to receive a spare tire and mount with the jack
7/10/2024
John R. VERIFIED CUSTOMER
Overall very good service. Thanks
7/10/2024
Sheila M. VERIFIED CUSTOMER
Aaron was thorough and very nice!
7/10/2024
James A. VERIFIED CUSTOMER
Excellent service and quick.
7/10/2024
Susan E. VERIFIED CUSTOMER
Very efficient service appointment. Each phase of the service was clearly explained and completed in a timely manner. Tyler did an excellent job communicating throughout the entire process.
7/10/2024
Genevieve G. VERIFIED CUSTOMER
I am glad I set the appointment, I considered calling another
Service provider.
7/9/2024
Mickey C. VERIFIED CUSTOMER
After leaving the shop, I heard a rattle in my air conditioner. You guys had replaced my cabin air filter so I youtubed how and where it was. When i pulled it I was surprised to find a pile of leaves in and around the filter. I paid $80+ for a $10 air filter and a poor installation to say the least. I couldn't believe that Frank Leta service department could be so shabby. I took pictures and plan on resolving the issue asap
7/9/2024
Kirk M. VERIFIED CUSTOMER
They work with you and make you feel like family. Thanks Brad.
7/9/2024
Janet A. VERIFIED CUSTOMER
Great!!!!
7/9/2024
Larry M. VERIFIED CUSTOMER
I didn't like the fact that I was there 3 hours
7/9/2024
Megan C. VERIFIED CUSTOMER
I had an oil change and my wiper fluid was not refilled. Completely out when I went in and went to use it a couple of days after and still completely out!
7/8/2024
Charles K. VERIFIED CUSTOMER
Still waiting to hear about black weather strip that goes on right side of roof. No one can get me answers.
7/8/2024
James J. VERIFIED CUSTOMER
I have no absolute way of knowing all about the service, but I have always had superb service service results from Leta Acura for 20 years now. End pricing was a bit testy
With final pricing being
150 dollars more than Asst Service Mgr's which was adjusted. I'm happee.
7/7/2024
Jeffrey F. VERIFIED CUSTOMER
Kevin is new and learning, but he is going to be a good one.
7/7/2024
Jacob G. VERIFIED CUSTOMER
When we purchased our van in 2022, we got three free oil changes gifted along with the vehicle. We were told that the Frank Leta Accura dealership would honor these and the Accura dealership is much closer to our house. Both times I have scheduled an oil change, I have had to jump through hoops to dig up historical emails about the free oil changes. I am not sure what needs to happen system wise, but it would be great if the free oil changes properly showed up on the account so that the next time is smoother.