Kevin was great, very communicative and transparent. I always get the best service and trust the work you all do there. The is one thing, but my car was towed in after hours the day before the 4th. On my drop-off envelope, I mentioned I used my emergency key for the first time and it doesn’t work. I had to pay someone $100 to get the car open for my electric battery charger. Anyway, that wasn’t mentioned and I forgot to ask when I picked up the car. I called today, a Saturday, around 1pm and nobody called me back. But I still love you guys.
7/7/2024
Jared D. VERIFIED CUSTOMER
I'm having a lot of trouble turning my car over now. I went in for a simple oil change it turned into a starter and my ignition switch is not turning this is really unfortunate. I've spent a tone of money on this car and it seems to possibly be partly the shops fault
7/7/2024
Cynthia B. VERIFIED CUSTOMER
Cougar and the mechanics are a real asset to Frank Leta. ????
7/6/2024
Hannah B. VERIFIED CUSTOMER
I was told my car would be vacuumed and cleaned while waiting for the tires to be replaced (which took over a week) and these services were not completed when I picked up the vehicle. Great job on the tires tho!
7/6/2024
Sushil J. VERIFIED CUSTOMER
Thanks.
7/6/2024
Michelle M. VERIFIED CUSTOMER
Very helpful and courteous.
7/6/2024
Julie D. VERIFIED CUSTOMER
Brad was very thorough with the explanation of what was found wrong with my car. He made sure to walk me through the step by step plan to get my car fixed and had my car ready for pick up in 2 days. I highly recommend working with Brad!
7/5/2024
Megan S. VERIFIED CUSTOMER
Daeja was great! She addressed all of my concerns, communicated efficiently and thoroughly, and the service I received was fast even with a slightly complicated install. Replacing my windshield took care of the few small concerns I had with my vehicle. I love my MDX. I have had a great experience from my first point of contact, Kevin Baker in sales, to the service team. Thanks!
7/4/2024
Roger B. VERIFIED CUSTOMER
Well I had to wait a week for my appointment for an oil change and when I drove the car the tire pressure was not calibrated correctly so maybe I wasn’t completely satisfied but it was corrected before I left!
7/4/2024
Patrick M. VERIFIED CUSTOMER
Brad was great as always. Got me in, communicated clearly, and was personable.
7/4/2024
Paulette I. VERIFIED CUSTOMER
As usual, the staff greeted me in a courteous way. I was told approximately how long it would take for my car to be serviced and it was completed around that time. The text messages kept me abreast of the status of my car. Overall, I had a good experience.
7/4/2024
Barbara L. VERIFIED CUSTOMER
Frank Leta staff always gives first class customer service. They explain in detail any extra vehicle issues. I highly recommend Frank Leta and Daeja Davis.
7/4/2024
Lisa S. VERIFIED CUSTOMER
I felt like I was not taken advantage of…there were no attempts at selling me unnecessary services. Aaron was very respectful and thorough.
7/4/2024
Iona E. VERIFIED CUSTOMER
Love the Leta team
7/3/2024
Thomas B. VERIFIED CUSTOMER
Absolutely excellent service
7/3/2024
Jane D. VERIFIED CUSTOMER
Everything was great Rachel was very nice Everything went well
7/3/2024
Carl B. VERIFIED CUSTOMER
Daeja Davis explained what needed to be done and was very helpful!
7/3/2024
Joshua B. VERIFIED CUSTOMER
Brads always professional, honest, and efficient
7/3/2024
Darrin G. VERIFIED CUSTOMER
I was told that my valve cover was leaking and needed to be replaced. I decided to wait on having that serviced. When I got home and looked my valve cover was not leaking. I grew up rebuilding engines and usually preform my own oil changes but I have another car in my garage that’s being serviced. I have had a good experience in the past at Frank Leta with my wife car under warranty. I don’t like trying to be scammed.