Aaron was thorough and courteous in letting me know what maintenance was needed.
7/2/2024
James D. VERIFIED CUSTOMER
I was happy with how smooth oil change and rotation was performed. Communication was good. A good experience. Thanks
7/2/2024
Marc D. VERIFIED CUSTOMER
https://youtu.be/LQzkAe-J-yY?feature=shared
6/30/2024
William R. VERIFIED CUSTOMER
Kevin was outstanding
6/30/2024
John W. VERIFIED CUSTOMER
Brad consistently delivers excellent customer service while taking care of my vehicle's needs. I bet he has many leather-bound books and his house smells of rich mahogany.
6/30/2024
Melissa S. VERIFIED CUSTOMER
This was my first service experience since purchasing my car. Kevin was thorough and handled all of the details I requested. He secured a loaner for my convenience when the car wasn’t going be ready.
The young lady who checked me in at the service was very friendly and efficient.
Thank you!
Melissa S
6/30/2024
Kelly B. VERIFIED CUSTOMER
Great as usual. Thanks Brad
6/29/2024
Pat S. VERIFIED CUSTOMER
I asked for an oil change and wheel alignment but realized when I got home I did not get the wheel alignment. My appointment was delayed two hours which I understand was due to lack of technicians. I totally understand that but not getting the wheel alignment was not acceptable.
First time I have ever had issues at Frank Leta.
6/29/2024
Carmen W. VERIFIED CUSTOMER
Tyler was very knowledgeable. He explained everything very well and answered all my questions. Thank you!
6/29/2024
Maria C. VERIFIED CUSTOMER
Thank you as always for your professionalism and maintenance completed in a timely manner.
6/29/2024
David E. VERIFIED CUSTOMER
It was my first oil change on my 2024 Acura MDX.It was my first experience with service department. I was treated with the upmost respect and appreciated the professional service and treatment on my vehicle knowing that my MDX would be cared for and not br damaged during the service. Felt like Acura family during the whole process.The waiting lounge is top notch with great amenities. Than you
6/29/2024
Thomas H. VERIFIED CUSTOMER
Great job
6/29/2024
Michael S. VERIFIED CUSTOMER
Brad did a great job working with me. I had to bring the car back a second time, but everything went as smooth as could be expected.
6/29/2024
George N. VERIFIED CUSTOMER
Everything was great!
6/29/2024
Penny M. VERIFIED CUSTOMER
Daeja was great to work with
6/29/2024
Nadine A. VERIFIED CUSTOMER
I feel completely welcomed and confident taking my car in yo be serviced. Everyone is extremely kind, helpful, and patient. Getting a loaner car was a great bonus. Thank you!!
6/29/2024
Timothy F. VERIFIED CUSTOMER
Friendly and quick
6/28/2024
Victoria S. VERIFIED CUSTOMER
When my husband arrived he explained that he would be waiting as I had an emergency dental appointment and to please notify him when the car was ready. No one came to get him and he had to go find someone an hour after I had gotten a text that the vehicle was ready. Rachel also did not tell my husband that the brake fluid needed to be replaced, or we would have had it done. I assumed when he got home that it took so long because he was having the extra work done, but turns out he was just left in the waiting area. The last few times I have come into Frank Leta the service is slipping significantly as we had a terrible experience when we came in to purchase my husband’s car as well. Please put your focus back on the customer.
6/28/2024
Billie T. VERIFIED CUSTOMER
Excellent service.
Staff always supportive and friendly.
Very nice waiting area.
6/28/2024
Michele M. VERIFIED CUSTOMER
Kevin and Nathan were great, but other teammembers I encountered were not as helpful (called to inquire about vehicle and the person who answered could not provide me any info, and didn't seem interested in at least trying beyond saying "parts were being pulled." Kevin called back minutes later to inform it was ready, so there was obviously a disconnect). Also unnhappy that car was not cleaned and trash left in, but Kevin removed it and gave me 2 car wish vouchers. I appreciate his efforts.