I don’t believe warped rotors are safe. I also don’t believe that there’s not an underlying problem that’s making the rotors go bad in 6000 miles. I’ve had plenty of cars that I never had to replace rotors every time I changed the oil.
You promised to figure out why I had soft brakes. Told me you would make it right. Not only did I pay over $1000 for you “to make it right” i then get screwed with warped rotors every 6000 miles. How is this making anything right? I will never buy another car from Frank Leta. Once my car is done with the oil changes I bought, I will never bring it back to Frank Leta. The first year I’ve had this car, I never had a problem. But when your guy got a hold of it, I’ve had nothing but problems. And you take no responsibility.
6/27/2024
Ahmed S. VERIFIED CUSTOMER
Exceptional service.
6/27/2024
Kenneth S. VERIFIED CUSTOMER
Tyler did a great job
6/27/2024
Samantha S. VERIFIED CUSTOMER
Car was detailed perfectly! My car looks and smells brand new!
6/27/2024
Joshua F. VERIFIED CUSTOMER
Very easy to work with. The “service” I had done was very unnecessary and a huge waste of time for me, the service team and the parts team. The brand new car I purchased didn’t come with a spare tire. I had to essentially buy the rim and tire separately and have it mounted. This was a nice 500$ add on that should have come with the car. It’s definitely not Frank Leta’s problem but this should be a standard option again. Thank you
6/27/2024
Stacey J. VERIFIED CUSTOMER
Kevin made me feel welcome! And made sure I needed anything he will help.
6/27/2024
Ronald Z. VERIFIED CUSTOMER
Everything went well. Aaron was a great help
6/26/2024
Joann S. VERIFIED CUSTOMER
Aaron is the best! Always friendly and helpful. He works hard on making things right with my Acura and I appreciate having someone to work with that knows my car and me when I drive in. J Schell
6/26/2024
James B. VERIFIED CUSTOMER
I was very surprised at the cost estimate for new struts. Other than that I am very satisfied with my service.
6/26/2024
Ronald M. VERIFIED CUSTOMER
Everyone at dealership were friendly and knowledgeable.
6/26/2024
Heather B. VERIFIED CUSTOMER
I can’t tell a difference. I feel like the noise is the same, if not worse. I called late yesterday afternoon/early evening and was told they would pass the message along and have my service representative return my call
6/26/2024
Stacey M. VERIFIED CUSTOMER
Mr. Barr was great. He immediately worked out a problem that came up regarding a part that I needed, saving me the trouble of having to reschedule the appointment. He was very professional, friendly and helpful.
6/26/2024
Ismar S. VERIFIED CUSTOMER
High integrity and strong character
6/23/2024
John T. VERIFIED CUSTOMER
Great staff & support as always thank you
6/23/2024
Daniel F. VERIFIED CUSTOMER
No, Daeja did a great job delivering the vehicle.
6/23/2024
Derrick G. VERIFIED CUSTOMER
To charge for diagnostic testing is unfair to customers. You should come up with a better alternative to the standard procedure.
You have no choice but to have it done because of all the electrical components these cars have now.
If you have to charge that fee have you thought about deducting that fee from the price/labor at the time of repair. iOr when they come back give them a credit towards the repair.
Come on let’s give your loyal customers a break.
6/22/2024
Andrew K. VERIFIED CUSTOMER
Cougar communicated with what was going to be done to my Acura. The service department provided us a Courtesy Vehicle so we did not have to go without a car.
6/22/2024
Lisa H. VERIFIED CUSTOMER
I have had the pleasure of working with Brad since I have bought my car in May of 2021. He has always gone above and beyond to explain and show amazing customer service. He makes the experience at Acura great and look forward to a continued relationship and referral to friends and family with Frank Leta Acura!!!!
6/22/2024
David S. VERIFIED CUSTOMER
None
6/22/2024
Terry V. VERIFIED CUSTOMER
First visit to Frank Let’s Acura and I was pleased with the service. Car was done in half the time I was given. Good experience. Makes me want to do more.