Aaron is well seasoned with advise regarding my car. He always make sure all options are covered before making a final decision. Thanks Aaron
3/2/2024
Not-Provided R. VERIFIED CUSTOMER
I was told it would take 1-1/2 hrs. More like 1 1/2 which was fine. Almost 2 hrs went by with no communication via text or verbal. The lady went to check on what issue was. Came back and said waiting for pricing on part. The advisor came to talk shortly after and told me same reason. After another 45 mins went by and hadn’t heard anything. I went back because I needed to get going. Another advisor asked what issue was. I explained to him he looked and info was on the computer at that time. I had already told them I wasn’t doing the repair this appt. By the time i left it was 2 1/2-3 hrs. I feel the pricing could have been text/email to me since I wasn’t repairing it at this appt.
3/2/2024
Patrick I. VERIFIED CUSTOMER
Whoever worked on my car turned the headlights off and turned the main trunk control switch in the glove compartment off, so I couldn’t open my trunk until I figured out the problem. I understand things need to be checked, but make make sure to change it back.
3/2/2024
Dave P. VERIFIED CUSTOMER
My electric settings were all reset from vehicle locking, seat position, audio settings, etc.
3/2/2024
Rita J. VERIFIED CUSTOMER
Brad did a great job but the technician that serviced my car , not so much.
I arrived at 5:45 to pick up my vehicle and less than five minutes after driving away, all kinds of electronic alarms went off telling me to see the dealer Fortunately, you were still open, so I explained the issues to Cougar & left my car with you overnight again. Brad called me the next morning to tell me that one of the connectors to the valves was soft and must’ve come loose. He was very apologetic and offered to have someone drive the vehicle to my home. The tech however, should have driven that car after the work to make sure everything was as it should be.
3/2/2024
Susanna M. VERIFIED CUSTOMER
Aaron strikes me as a true professional.
3/2/2024
Cynthia B. VERIFIED CUSTOMER
Cougar is a huge asset to your organization.
3/2/2024
Jeremy L. VERIFIED CUSTOMER
Cougar is always professional and honest. I trust him with the service of my vehicle.
3/2/2024
Dennis B. VERIFIED CUSTOMER
Brad was great!
3/1/2024
Michelle S. VERIFIED CUSTOMER
Cougar was so helpful, took his time, gave me lots of tips & tricks that I wasn’t aware of, and was just overall great. I always have good experiences at Frank Leta, but this one was exceptional
3/1/2024
Lava M. VERIFIED CUSTOMER
I am completely satisfied with the service.
3/1/2024
Dalton T. VERIFIED CUSTOMER
Each time I’ve gone to frank leta Acura, the service department has been amazing. They are quick at resolving all the issues I’ve had, as well as doing the regular maintenance on my Tlx. Cougar got everything ordered fast and the technicians got it all installed the same day I took my car there.
3/1/2024
Linda P. VERIFIED CUSTOMER
Cougar is always very helpful.
2/29/2024
Michael M. VERIFIED CUSTOMER
Everything was done quickly. The entire process was seamless.
2/29/2024
Lauren M. VERIFIED CUSTOMER
Aaron was wonderful to work with! Can’t thank him enough for his time and service!
2/29/2024
Deborah W. VERIFIED CUSTOMER
My car was aligned but seems to vibrate slightly when driving a high speed. Will assess tomorrow again and call if necessary
2/29/2024
Orlando C. VERIFIED CUSTOMER
I had to take my vehicle back 3 times and they still didn’t buff all the scratches out of my vehicle. When I took my vehicle in. A service representative from detail shop came and looked at my vehicle. He assured me that they could buff out all of the scratches. They did not. One of the service guys doing the detailing on my vehicle was very nasty to me when I brought my vehicle back for the third time. I am very upset with the service I received. The manager Cougar Knickerbocker was great. I would like to speak with a manager over the detail department. Like I said I still have scratches all over my vehicle. Not to mention there was a problem when I first dropped my vehicle off. They didn’t buff it at all. They did a service I didn’t even want. The manager corrected that. It was a horrible experience.