I scheduled an appointment for an oil change entire rotation, which is part of my maintenance package that I bought on a new MDX. I scheduled the appointment for Saturday, December 2 at 9:30 and was told it would take about an hour. I arrived at the service center on December 2 approximately nine, 915 and was told it was going to be after 1 o’clock before my car was ready, I had to cancel my appointment and reschedule
12/4/2023
Kenneth F. VERIFIED CUSTOMER
No vehicle updates the entire time my car was there. No envelops in the drop box.
12/2/2023
William C. VERIFIED CUSTOMER
Cougar displaced excellent customer care and explanation
12/2/2023
Vance B. VERIFIED CUSTOMER
I’ve worked with Cougar many times and it’s always a great experience. No one else I’d rather have help me with my car service needs.
12/2/2023
Marissa L. VERIFIED CUSTOMER
Brad is the best. And cougar helped too. Both deserve a raise.
12/2/2023
Sandra L. VERIFIED CUSTOMER
I arrived at Acura in the early afternoon. I was happy that Cougar took my concerns seriously & had my car thoroughly examined right away, vs. giving me an appt to come back another day. The mechanic couldn't find the problem, but Cougar eased my fears, & even told me what to do if the problem should resurface.
12/2/2023
Paul R. VERIFIED CUSTOMER
Arron explains very well what service is needed and answers all questions. He shares my interest in keeping my car in top shape.
12/2/2023
Mark F. VERIFIED CUSTOMER
Car runs great
12/2/2023
Richard M. VERIFIED CUSTOMER
Your staff did a good job in attempting to locate the non-starting problem when the car is left sit for a couple of days. And as far as the tuneup work, they did an excellent job.
12/1/2023
Jaime W. VERIFIED CUSTOMER
Cougar is so friendly & I appreciated him keeping us in the loop.
12/1/2023
Jerry T. VERIFIED CUSTOMER
Thank you!
12/1/2023
Robert K. VERIFIED CUSTOMER
Service takes too long every time. Waiting room is chaotic with loud music, and multiple tvs playing the same thing a couple seconds off from each other.
12/1/2023
Stephen P. VERIFIED CUSTOMER
Brad (and all of the team members) was great, as always. Very flexible, thorough, and efficient.
12/1/2023
Craig K. VERIFIED CUSTOMER
We keep coming back to Leta for our Acura but also bring our Jeep wrangler, our son’s Jeep, and our crv all because of Cougar! We trust him completely with our vehicles. We have been loyal Leta customers of Cougar for 12 years and would not think of going anywhere else. It is so comforting knowing I can trust his advice. 175,000 miles and with Cougar help we might get to another 100,000!
12/1/2023
Lydia A. VERIFIED CUSTOMER
Excellent as always
11/30/2023
Glenn B. VERIFIED CUSTOMER
Excellent, personalized service
11/30/2023
Mike H. VERIFIED CUSTOMER
I am extremely satisfied with the service that I received from Aaron. He displayed an above and beyond amount of professionalism, communication and customer service. I was going to write a review anyway because it was such a great experience so thank you for sending me this questionnaire. Please recognize Aaron for his efforts.
There was also a young man named Evan in the showroom area and he was extremely knowledgeable and had answers to all of my questions about my vehicle and other vehicles present.
11/30/2023
Kirsten M. VERIFIED CUSTOMER
Brad was great! Helped me out a lot!
11/30/2023
David A. VERIFIED CUSTOMER
Good communication, made appointment easy. Thank you