Honda of Oakland Auto Repair Service

Amazing customer service from Darius!

I was very satisfied with Mr. Darius Fisher services with my car. I rated him with a 10. He is a great service technician.

Excellent customer service. Thank you Darius.

I am a loyal customer of 10 years. I only buy Hondas and I get them serviced at your dealerships because I trust you. After today’s transaction with Hong — I no longer trust your company. And when I replace my car next year I will not buy a Honda. Your employees tried to scare and bully me into buying new tires, even though I replaced my tires at your location two years ago. They are rated to last until 45,000 miles. I talked to the manager about this, Christina, who recommended I go through an authorized dealer to get a prorated refund on my apparently faulty tires. This is a problem for me. Why are you selling low quality tires? Or why are your employees trying to scare me (a low paid teacher and public servant) into buying tires a year early?! Also, no one went through the form with me before check out. So I did not discover I needed the belts and hoses replaced immediately (according to the form). I had to call Honda Oakland three times in a row to get through to ask if this is a real problem. I spoke to Christina again and she said it should be fine until next service. Your service employees need serious training. They need equity training so they don’t talk to female customers as if we are stupid and can be swindled. Your practices at Honda Oakland seem unethical at best and is likely illegal consumers practices. Honda should contact me because I am considering legal action.

Tommy was exceptional! Very attentive and easy to reach! Excellent customer service.

Our vehicle is still experiencing the same problem and we have made another appointment for Monday 11.27.

The only thing I would say is when I was initially quoted the service advisor gave me the wrong information and I could have decided to not get my car fixed there because it was $400 difference in the quote. But when I called the next day to pick it up, another service advisor clarified and said that it was not going to cost what I was initially quoted

None

Thank you

Thanks!

Thank you Diem, you explained things so very well and my car rides so much better!

Great experience. First time at Honda of Oakland, would happily return. Carlos did a great job communicating with me and helping me with a scheduling issue. Really appreciate the proactive calls when we discovered the repair would take a second day. This allowed me to save a work trip and still get home for Thanksgiving.

Monday I showed up for oil change at 11am and didn’t leave until 4:30pm. I didn’t even know there was a service for shuttle. So myself and my daughter sit there all day long. I was told to come back the next morning at 9 AM to replace my LED light. I showed up at 8:40am and didn’t leave the dealership until 5:30pm. Ridiculous

Carlos was extremely rude and threatened me repeatedly (you won’t get your car until I get paid) for example even after the insurance company had agreed to pay. It was stressful dealing with him

Steering wheel still seems the same

I love my car. Thanks for taking care of it. Happy Thanksgiving!

I have been with Honda of Oakland since April of 2001. Honda of Oakland is my place of choice.

Tommy was informative and made sure to have my car back in time for an event i had later that day. Hours ahead of time in fact. You guys always provide good service. Keep it up

I appreciate the flexibility with respect to scheduling the parts of the work.

The cost of replacement KEY fobs is RIDICULOUS