Honda of Oakland Auto Repair Service

The shop manager had an emergency and apparently nobody else could answer the phone or manage talking to me. My car was promised to be ready two days before it actually was, which I understand happens. But there was absolutely no communication about it to me, despite numerous phone calls.

I am compelled to share my heartfelt appreciation for the exceptional service I received from Erin, my service coordinator at Honda of Oakland. Erin’s unwavering dedication and commitment truly transformed what could have been a challenging experience into one that was exceptionally smooth and stress-free. From the outset, Erin’s commitment to customer service shone brightly. Even on her days off, she went above and beyond to keep me informed with timely updates on the status of my vehicle. Her proactive approach and seamless collaboration with my insurance adjuster ensured that every detail was meticulously taken care of, preparing everything for the moment my car was ready to return home. Having had experiences with various dealerships in the past, I must say that Erin’s level of care and attention was unparalleled. Her professionalism, meticulous attention to detail, and sincere concern for my situation were truly remarkable. These qualities reaffirm my gratitude for choosing Honda, especially for the invaluable support I received from Erin during the challenging situation with my 2024 Honda Civic Sport. I extend my sincere thanks to Erin for her outstanding contributions. Her efforts have left a lasting positive impression, and I believe she epitomizes the high standards of customer service upheld by Honda of Oakland. Erin, thank you for going above and beyond to ensure that my car received the exceptional care it needed.

Friendly and explained all the options very clearly.

Fantastic service. Helpful and met timeline explained. The shop in general has very long wait times which could be improved, especially for those that make appointments for simple regular maintenance.

Tommy was fantastic!

Victor was very professional

Mr.Tommy ! Was Well Manner, Friendly & Quite Helpful.

Great customer-facing service during intake. Timely communication of updates throughout process.

Darius was friendly and a clear communicator. He made some recommendations and my car is driving very smoothly now. Give Darius a raise AND a bonus!!

Tommy is great. I know Tommy may have nothing to do with this. I just spent over $2k+ to get my van fixed. When I first pick up my van all were good then right before I get home the Tire pressure system light went up again. I have to take my van back again then the machine told me it was the tire pressure sensor out! What? I know when I bought in the car the Tire pressure system light and Engine light both were up. When I picked up the van both light were off I was happy. But now I have to come back next day that I have to spend another $800 dollar to fix it. I declined the service as Tommy told me tire pressure system won’t affect how I drive my van, I just need to look out for the tire pressure myself.

Chris provided outstanding service. Thank you

This has nothing to do with Tommy. He was great. It also has nothing to do with the actual repairs as those seem fine thus far. The issue was that I was alerted at 3:30 pm that there were another $6500 worth of repairs needed. In my opinion, most of these would have been identified much earlier in the day. From my perspective, Honda proceeded with initial scope of work in order to be able to charge for it instead of pausing to contact me. I declined the additional repairs and would have also stopped any other work not yet completed had I been notified. Given the car's history, putting in another $8500 makes no sense. I will also add that I used the link Honda provided to check the status of the repair during the day and the information was blank with nothing but Tommy's name displayed.

Everything was great. Thank you. I was a little pressed for time however, giving a closer estimate on the time would have helped. Otherwise completely satisfied. Thank you.

Great service

Vincent was very knowledgeable and helpful

Would like a better explanation of why multiple messages appeared after a tire rotation at Owen's tire 2 weeks ao

Vincent was very pleasant to interact with. He answered the questions I asked with answers I could understand.

Keep up the good work

Thanks

I would like to thank Vincent at Honda of Oakland for being very respectful and professional, he is an asset to the company and I would recommend my friends to Honda of Oakland because of Vincent.