I was frustrated to find out that the two prior times I took my car in for service around the 30,000 mark that the 30,000 service was not done or offered. I found out I was way overdue apparently and needed a bunch of work done. I bought a service plan that apparently covers almost nothing and had a huge bill. Then had to pay in cash/debit because your credit card fee is so high. If I didn’t already pay the service contract I might choose to go elsewhere. They being said Carlos was fine and the service was done this time as expected. I feel like the nice perks you might get at other dealerships are lacking here. I doubt the prices are better and to have to pay a card fee on top of that for large amounts really sticks it to the customer.
10/30/2023
Lori C. VERIFIED CUSTOMER
Chris is absolutely amazing. He is a great communicator. He keeps me informed of what is going on with the car, what needs to be done and why. He’s super nice and personable. He’s a gem.
10/30/2023
Kristin M. VERIFIED CUSTOMER
Tommy was very nice. There was a discrepancy in the price he quoted me and what was on the bill. The supervisor lowered it, not to the same cost but at least it was lowered. Secondly, Tommy said they could give me a form to request a refund for the money I paid to charge the AC that was leaking - the supervisor said I needed to look at the recall letter I received for info on that. The clerk offered to print my invoice but I said I had it. She kindly said if I did not have my invoice to call and she would email it to me.
10/29/2023
Regina W. VERIFIED CUSTOMER
Erin gives excellent customer service every time I bring my car in for service. She is professional, courteous and gives great customer care!
10/29/2023
Gerald E. VERIFIED CUSTOMER
Brought car in for service on 9/20. $1500. Two weeks later it overheated. Brought it in for service. Was told problem was blown head gasket. After low mileage. Told 10 days later there was an additional problem, not head gasket. Car in shop nearly 3 weeks. Another $8700. Phone calls were not returned. I cannot trust your shop or your automobiles. Will never buy or recommend Honda again.
10/29/2023
Gretchen T. VERIFIED CUSTOMER
Thanks
10/29/2023
Kimberly R. VERIFIED CUSTOMER
A major part of the service wasn't done, the differential change, when I arrived to pick my car up at the end of the day, so my car wasn't ready, and then I was told I would be reimbursed for my Lyft rides, and then was not the next day because he said he couldn't do any more discount than the $100, which I thought was for the inconvenience of not having the car done, when I communicated my dissatisfaction, he was rude, I spend $3000, and for this amount expect much better customer service. I have always taken my car here for service, and had planned to continue, I do all the services, and Honda Oakland just lost me as a customer, I will find another place for next ones. Also the 2% charge to use a credit card is not okay and against the law in California, not okay to put this on your customers, this should be the cost of doing business. Another reason to find another shop that doesn't do this.
10/29/2023
Davida N. VERIFIED CUSTOMER
Diem was so supportive and so understanding. He was kind and sensitive which helped me so much since I had just had $3400 worth of work on my car just 4 days prior. Diem was sensitive to my financial needs and my emotional state.
10/29/2023
Tammy S. VERIFIED CUSTOMER
Thank you to Diem for being the best! Will come back for future service and will recommend to others! (:
10/29/2023
Darla H. VERIFIED CUSTOMER
Erin was pleasant and very knowledgeable.
10/28/2023
Kristina G. VERIFIED CUSTOMER
Victor is great! He understood what I needed and told me what my vehicle needed for my next visit. His communication and customer service skills is another level.
10/28/2023
Quatrelia M. VERIFIED CUSTOMER
Victor was excellent
10/28/2023
Mary R. VERIFIED CUSTOMER
I’m fine with the work that was done but very upset to be charged a service fee for using my credit card to pay for the repairs. I will definitely think twice about returning in the future. I left a voicemail this morning for the service manager to call me but have not heard back as yet.
10/27/2023
Kenneth S. VERIFIED CUSTOMER
Vincent was a very pleasant and helpful advisor. He will be one the reason for me and my family to re-visit for future services
10/27/2023
Anne B. VERIFIED CUSTOMER
He’s very knowledgeable
10/27/2023
Hollis B. VERIFIED CUSTOMER
Darius was great and the shuttle driver is the best. I would like to thank everyone for being so courteous.
10/27/2023
Walied M. VERIFIED CUSTOMER
All the stuff and employees there good but the service price is very high I asked 3 concern all about the electric but I was not intension every one bay $260 and the total $780 I believe that is to much for cheap thanks
10/27/2023
Tom L. VERIFIED CUSTOMER
Diem nguyen is the best service advisor. He is extremely knowledgeable.
10/26/2023
Susan S. VERIFIED CUSTOMER
He was personable, communicative, helpful, and reliable. Thanks Victor!