Please contact me for mr very unsatisfactory experience
10/25/2023
Chun N. VERIFIED CUSTOMER
Good
10/24/2023
Rachel L. VERIFIED CUSTOMER
I had questions about the cost of services at the time of car pick up that were challenging to answer. I also have not heard back when I reached out with an additional question. I dropped my car off at 7:30 AM and got a text that it was available for pick up at 12:30 PM and yet I was charged for 5.5 hours of labor. I also asked for a list of the parts that were replaced because I didn’t understand their descriptions of the parts on the invoice that I received. I have not received that.
10/24/2023
Liben S. VERIFIED CUSTOMER
I am very satisfied with that service received from Honda of Oakland. Thank you so much!
10/23/2023
Irmatine C. VERIFIED CUSTOMER
Diem Nguyen was very helpful and knowledgeable. Excellent customer service ????
10/23/2023
Ricardo C. VERIFIED CUSTOMER
Provided me with everything I asked for and needed. Well done from Mr.Hong Nong
10/22/2023
Calvin L. VERIFIED CUSTOMER
Tommy provided excellent service.
10/22/2023
Borja E. VERIFIED CUSTOMER
Tomm Jung is very prompt and professional. I’m going to refer him to everybody I know that has a honda.
10/22/2023
Barbara M. VERIFIED CUSTOMER
Hong was so patient and easily answered all my questions courteously and professionally. I will ask for him from now on as I felt comfortable asking questions and felt he was telling me honestly what needed to be done and why.
10/22/2023
Paul P. VERIFIED CUSTOMER
The service before this last with Carlos, I found out when at Tahoe when the car died, that the mechanics at Cardinale had not tightened the cable to the battery terminal. The service manager never returned my detailed message to discuss.
Another time several weeks ago I called and left detailed messages for both an intake person and the service manager and never received back a callback.
The quality of service has declined since Cardinale took over. Time to start shopping for alternatives.
10/22/2023
Jocelyn A. VERIFIED CUSTOMER
Carlos was very kind and empathetic to the fact that my car needed quite a pricey repair. He made me feel at ease! Thank you Carlos!
10/22/2023
Duy H. VERIFIED CUSTOMER
Great service
10/21/2023
Marisol A. VERIFIED CUSTOMER
It's not the workers I'm not satisfied it's my automobile that for a whole year been giving a hard time and I don't feel secure and safe any longer
10/21/2023
Tammy A. VERIFIED CUSTOMER
Vince was great!
10/21/2023
Susan G. VERIFIED CUSTOMER
It took longer (over 3 hours) than what I was told (2 - 2 1/2 hours). I was told I wouldn’t be charged for something, but I was.
Otherwise, fine.
10/21/2023
Davida N. VERIFIED CUSTOMER
I’ve only had the car back 2 days so my responses could change if I find any oil leaks or other problems! I may have provided a positive response a bit hastily!
10/21/2023
Claude Y. VERIFIED CUSTOMER
Darius is AWESOME and extremely Professionally Talented in all customer services endeavors.
10/20/2023
Melody H. VERIFIED CUSTOMER
Good Day All,
My Car Service with Victor Martinez, has Always been Professional, Kind, Knowledgeable, and Simply Outstanding!
And He has been such for My 2 Sisters as well! We call Him our Family Honda Friend.
Sincerely,
Melody H
10/20/2023
Jeri R. VERIFIED CUSTOMER
Always fast & professional service over the years.
10/20/2023
Anton G. VERIFIED CUSTOMER
Thank you for honoring the price given to me via phone, I appreciate it