Thank you for helping to make it a smooth experience getting the engine harness replaced on my Civic. Carlos Molinos was an absolute pleasure to work with. He was very friendly and helpful every step of the way and he did a great job of staying in touch and letting me know all the updates in a very clear and direct way as the repair process went forward. He handled everything very professionally and was great at dealing with the insurance company and the claim information. Christina Fong was also wonderful with the process of getting all the necessary pictures to my insurance company. All in all I was very pleased with my experience at Honda of Oakland. I am very happy with the service I had and everything about my experience with getting my car repaired there. Very glad I brought it into there, and much thanks to to the mechanics who did such a great job of putting the new harness in. Keep up the Great work!
10/14/2023
Sharon W. VERIFIED CUSTOMER
Awesome
10/14/2023
Anthony F. VERIFIED CUSTOMER
My wife took our Honda Pilot in to be serviced and mentioned that the service advisor assisting her recommended an $800 service to be performed. My wife declined, and when I took a look at the service report later that day, there’s no notes on what the actual service recommendation was. There’s nothing that requires immediate attention on the Multipoint Inspection Form so I don’t have a quick way of finding out what’s needed. Maybe put that on the paperwork in the future
10/14/2023
Henry R. VERIFIED CUSTOMER
Thank you for letting me know what I need in additional service. I will return next month. Thank you
10/14/2023
Mark W. VERIFIED CUSTOMER
Keep up the good work. Thanks for everything!
10/14/2023
Gary C. VERIFIED CUSTOMER
Very satisfied!! Great service.
10/14/2023
Maria B. VERIFIED CUSTOMER
I want to say thank you to Service Supervisor Alan of Oakland Honda. I came to Alan about my Honda that I had purchased a year ago. I needed a particular item which was costly. I am a senior citizen on a fixed income. He listened to my situation and he was able to work with me without any problem. I highly recommend Oakland Honda and thank you to staff as well.
10/13/2023
Kristin S. VERIFIED CUSTOMER
Diem was great and so helpful. Could not have been a better experience. Thank you!
10/12/2023
Kc H. VERIFIED CUSTOMER
No big deal, loves working with Tommy, he just forgot to put my name on the shuttle list to leave the shop, he and shuttle driver were both great.
10/12/2023
Marie R. VERIFIED CUSTOMER
I really appreciated that immediately. Chris asked when I had last gotten a new battery and proactively identified that I was still with him the warranty period . He was also completely upfront that in order for the battery to fail again, the car might have to be kept overnight. Fortunately it wasn’t, and I got a new battery, free of charge, very quickly.
10/12/2023
Tracey B. VERIFIED CUSTOMER
Darius was fantastic! He was prompt and clear in all of his communications with me. He pushed to find the part that my vehicle needed, despite learning that the “supply chain” problem would make it difficult to find the part. He’s a tremendous asset to Honda of Oakland!
10/12/2023
Matthew S. VERIFIED CUSTOMER
Darius was excellent! Great service advisor!
10/12/2023
Alyson K. VERIFIED CUSTOMER
Vincent is excellent! He was warm, friendly, professional — truly made the service experience so pleasant. I’d would not have recommended Honda Service in the past, but after interacting with Vincent, I would 100% recommend to others. His presence is a game changer!
10/12/2023
Mariamercedes G. VERIFIED CUSTOMER
Thank you
10/12/2023
Lauren U. VERIFIED CUSTOMER
Chris is always responsive and professional. He is the reason I continue to come back.
10/12/2023
Mark W. VERIFIED CUSTOMER
Appreciate the great customer service and professionalism. Keep up the excellent work.
10/11/2023
Timothy D. VERIFIED CUSTOMER
Vincent was GREAT.
10/11/2023
Allyson E. VERIFIED CUSTOMER
My technician Darius was great- friendly, helpful, good with communication on my issue. However, this is second time I've brought my car in for a/c issue; and I'm not happy I had to pay $260 for diagnostic. No leak was found, but I'm expected to return car after 500 miles to check again. I understand I may be refunded $ if issue is found under warranty, but I don't appreciate paying upfront for an ongoing problem. I plan to take my car elsewhere for servicing in the future.
10/11/2023
Angela T. VERIFIED CUSTOMER
I have already responded to an email this morning answering this question.
10/11/2023
De L. VERIFIED CUSTOMER
Chris was cheerful, upbeat, sincere and helpful. Answered my questions well. Cared.