Victor is a very kind, caring person . Kept me in the loop at every stage while my car was being serviced. Answered all of my questions and allowed me time to talk out loud all the options. Im very satisfied with the care received
9/7/2023
Diane C. VERIFIED CUSTOMER
Too many disappointments to list here. I’ve had my
Car serviced with you since the day I bought it, you can see by my records. You won’t ever see me again, I’m going back to my previous
Mechanic. I’m disgusted by the incompetence of the staff and run around
I got.
Diane C
9/6/2023
Gilda S. VERIFIED CUSTOMER
Victor was an amazing specialist, he was upfront and honest. He helped me get my car serviced and let me know what was important for me to service my car. 5 stars for Victor, best customer service I ever received since coming to Honda Oakland for many years.
9/6/2023
Jack Wages. VERIFIED CUSTOMER
Had an appointment for 9am. Was promised car by 10am. Didn’t get car until 5pm. Couldn’t pay with credit card without bogus fees. Was overcharged ($260) for “inspection” when we brought in for a known problem. Will not be returning.
9/6/2023
Elinor C. VERIFIED CUSTOMER
Christina Fong is excellent service advisor. We have dealt with her many times. She’s always make sure that my car is taken care of and it is to the right person to be service. I will use her anytime and I would recommend her as well.
9/5/2023
Maria M. VERIFIED CUSTOMER
Hong couldn’t have provided a better service. I am completely satisfied and will be returning for future services. He made sure everything I was concerned about got checked out and had an answer for me. Also got my vehicle earlier than expected, Thank you Hong.
9/4/2023
Kim J. VERIFIED CUSTOMER
Provided a ridiculously high quote for spark plugs, valve, and oil change. $3586
Taking my car to a mechanic a few blocks away for a fraction of the cost.
9/3/2023
Joanne Y. VERIFIED CUSTOMER
Thank you for your great service, Mr. Darius. I appreciated.
9/3/2023
Danielle B. VERIFIED CUSTOMER
Diem did an excellent job with my car and servicing the repairs. Thank you for going above and beyond. So happy to have my car running a lot better.
9/3/2023
Cassady C. VERIFIED CUSTOMER
Hong was able to fit me in without an appointment. He provided efficient and great service. He was very prompt and polite.
9/3/2023
Kathy S. VERIFIED CUSTOMER
THANK you
9/3/2023
Tanisha S. VERIFIED CUSTOMER
Thank you
9/2/2023
Micheal T. VERIFIED CUSTOMER
They didn’t fix my car problem
9/2/2023
Summar A. VERIFIED CUSTOMER
Thank you for all your help!
9/2/2023
Jennifer H. VERIFIED CUSTOMER
After taking my car in for a A129 service, I now have a hydrogen leak and the service department said that if it’s their fault then they would pay for a car while they look to fix it. And tell me… how could a customer cause a hydrogen leak in a fuel cell car. So I came home with no car for a holiday weekend. Supposedly the place where they have a contract has no cars because of the holiday. Now I am without a car for God knows how long. And again, Honda will reimburse me for rental car expenses while my car is in the shop IF this is something that they have caused. SMH.
9/2/2023
Christine D. VERIFIED CUSTOMER
I have a stick shift. No change needed
9/2/2023
Ching C. VERIFIED CUSTOMER
We were frustrated that it would take 3-4 hours to do the software update (in the recall letter, it is a 15 minute job). Hong sent a shuttle at 4 PM and explained that only 2 of the 5 updates completed and the 3rd one would not even load. He told us to bring the car back early next morning and he would take care of it with the Honda technical support connected to the car.
The work was completed around noon and we picked up the car.
Hong was courteous and patient to answer our questions.
9/2/2023
Joseph Z. VERIFIED CUSTOMER
Thank you.
9/1/2023
Areena B. VERIFIED CUSTOMER
Thank you Chris for your continuous great service. I greatly appreciate it.
9/1/2023
Diane A. VERIFIED CUSTOMER
Thanks for Efficient, courteous service. Only one complaint: disappointed that you no longer wash cars as part of the service. That was such a nice perk. Otherwise, happy to be back.