Thank you so much for the excellent customer service every visit Chris. Much appreciated
9/1/2023
Lynn P. VERIFIED CUSTOMER
The service agent was great, but the additional service I was told is needed is WAY overpriced. It would make sense to make the additional services recommended to not be overpriced so that customers would want to purchase it.
9/1/2023
Eileen A. VERIFIED CUSTOMER
Keep up the good work and thank you Tommy!
9/1/2023
Michael W. VERIFIED CUSTOMER
Excellent customer service he was awesome
9/1/2023
Amy K. VERIFIED CUSTOMER
Everybody is always really Pleasant at this Honda. And helpful. Thank you.
9/1/2023
Nguyen H. VERIFIED CUSTOMER
Thank you very much for helping!
Staff people are very nice ????
Thank you Chris Abemthy and Dien you guys so kindly and wonderful !!!!!
9/1/2023
Candy C. VERIFIED CUSTOMER
NA
8/31/2023
William D. VERIFIED CUSTOMER
Why isn’t there a number I can call to reach the service department directly.
8/31/2023
Daphne D. VERIFIED CUSTOMER
Tommy was excellent. But it took from 11:00 until 3:00 pm for an oil change. I had an appointment for 11:00 and I was on time. I have been coming to Honda for over 4 years for service and I have never had to wait so long. No No cookie no coffee I can understand but 4 hours I cannot.
8/31/2023
Mykul S. VERIFIED CUSTOMER
Boy was it expensive
8/31/2023
David C. VERIFIED CUSTOMER
Darius was helpful and patient, and I appreciated his communication over text to let me know about the status of my car and updates as to what they were able to address.
8/31/2023
Andrew W. VERIFIED CUSTOMER
Dropped off the car on Monday for routine service. Supervisor suggested four new tires (we declined) just looking at them. (Previously supervisors would mention possible issue with tires and then offer recommendations after diagnostic with options to patch one tire etc.)
I also mentioned issue with sliding doors. Which I had also mentioned last time we brought the car in and they didn’t find anything. Reed said they would run a full diagnostic to find the problem.
Got a call later on Monday that we also needed to get our bushing replaced. Agreed to that. Reed said it would take time and you would need to keep until next day. I said that’s fine, just let me know what time.
Radio silence on Tuesday. Six phone calls. Two voicemails. One text. Honda of Oakland office even sent an email, which no one responded to. App never updated even once.
Finally got a text that my car was ready around 1:18pm. Supervisor wasn’t even there when my husband picked up the Odyssey. And the car felt hot as if it had been parked out on the street for awhile. Either done and no one bothered to call. Or still waiting to be worked on. When we got home, sliding door still wouldn’t open.
I will be taking our business elsewhere.
8/31/2023
**** H. VERIFIED CUSTOMER
We enjoyed working with Victor. He was very attentive and gave us the best service. We would always want to work with him when we bring our car in!
8/30/2023
Jessica T. VERIFIED CUSTOMER
Consistent with follow-up, follow-through, and communication. Thanks for your help!
8/30/2023
Maria M. VERIFIED CUSTOMER
Darius was super helpful and competent. Stress free experience
8/30/2023
Yuyuan L. VERIFIED CUSTOMER
He is very helpful
8/30/2023
Patricia M. VERIFIED CUSTOMER
Vince was always extremely courteous and professional. He made sure to contact me both by phone and text to make sure I got his messages. He was clear and thorough in his explanations, gave me options to consider. The car was even ready earlier than expected which was a welcome surprise.
8/30/2023
Betty T. VERIFIED CUSTOMER
Thanks for your help! I am satisfied service experience with Chris Abernathy,
8/30/2023
Tiffani F. VERIFIED CUSTOMER
Chris did such an awesome job. I was impressed at how fast he was able to identify the issue with my car. I also liked that he showed me the exact problem and didn’t just tell me. He had me come outside the car to see the problem so I could fully understand. I also like how he gave me his direct contact info. Chris was very helpful throughout the entire process.
8/30/2023
Rahul P. VERIFIED CUSTOMER
Erin was very responsive and gave a detailed explanation of the service needed along with helping prioritize the critical issues. She made the whole experience very smooth and hassle free.