Tommy Jung is a stand up guy and handled my warranty situation in a straight forward manner with no BS. Sometimes I get to wondering with some reps but not with Mr. Jung.
8/30/2023
Anjal P. VERIFIED CUSTOMER
Communication about my car could have been a lot better.
8/29/2023
Emily V. VERIFIED CUSTOMER
Excellent and quality customer service
8/29/2023
Kalona A. VERIFIED CUSTOMER
She is always so helpful and **** sure I know about everything going on with my car .
8/29/2023
Elaine U. VERIFIED CUSTOMER
Brought my car in on Friday and it was determined that I needed to replace tires and replace smart entry switch. Was told that tires were in stock. With no followup, I checked in at 4:30 pm to check on status of my car. I was told that 2 tires and switch needed to be ordered and car wouldnt be ready til mid day Saturday. Plans needed to be cancelled for the weekend and we weren’t very pleased!! Better communication needed!!
8/28/2023
Antonio G. VERIFIED CUSTOMER
I did not feel like Carlos wanted to truly help me and he also seemed to try and hurry up assisting me. He didn’t even bother to pull up my account when helping me at his computer, which would have shown him that I have a service contract with the dealership that covers my oil changes. Also, I still believe I paid more than I should I have because I was suppose to receive a 12% discount but only received a 10% discount. Lastly, Carlos was visibly frustrated at another fellow co worker. In general as well there was a clear miscommunication because I was told when I called earlier in the week that my cost would be about $400, but Carlos gave me a much higher price at about $800.
8/28/2023
Tanuja K. VERIFIED CUSTOMER
Victor was great and honest about the timing for repair of the recall. I was just frustrated that you needed 2 full days to do a repair that Honda said would take 2 hours. That’s a long time to not have my car. Luckily it wasn’t critical for me to have it. Otherwise the service manager was great and kept me up to date in things.
8/28/2023
Tiana G. VERIFIED CUSTOMER
He provided excellent service and communication
8/28/2023
Marcus W. VERIFIED CUSTOMER
I very rarely write a review/comment. Even thought there was a backup in the line to service my car and it took longer than expected, I had such a positive experience with Victor. I really appreciated how clear Victor was in his communication throughout the process. I understood what my car needed and the prices and priority of each service. Sometimes I can be skeptical when I get my car serviced but I felt instantly comfortable and secure in what Victor was saying. He was also a genuinely friendly guy, not that fake friendly stuff. Tremendous customer service. Thanks a lot Victor!
8/28/2023
Ashley Jones. VERIFIED CUSTOMER
Honda service representative explained to me that I needed a wheel alignment after my multi point inspection was done. I took it to another shop to get the wheel alignment done, they called me in my car was on the lift, they showed me that my tie-rods needed to be replaced because they were bent. I am so upset because Honda did my inspection and they should have told me that I needed new tie-rods just two days before.
8/28/2023
Tanya A. VERIFIED CUSTOMER
Excellent
8/27/2023
Nicole A. VERIFIED CUSTOMER
Great service
8/27/2023
Tony W. VERIFIED CUSTOMER
Great
8/27/2023
Kate R. VERIFIED CUSTOMER
Victor Martinez was awesome! I had the best experience because of him and I’ve been coming to this location for years.
8/27/2023
Vannara B. VERIFIED CUSTOMER
Good service , looking foward to come back, great service Victor Martinez!
8/27/2023
Val M. VERIFIED CUSTOMER
Wonderful experience as usual.
8/26/2023
Lanhuong N. VERIFIED CUSTOMER
Diem was professional and helpful.
8/26/2023
Yasmeen S. VERIFIED CUSTOMER
She was very responsive and a pleasure to speak with
8/26/2023
Scott V. VERIFIED CUSTOMER
Vincent was so kind and accommodating! I am currently unemployed so the full 45,000 mile maintenance plan would have been to expensive for me to afford. He helped me figure out what was the most essential components of the service plan (for now), and he added on a 15% discount, which made everything very reasonable and affordable for me. Thank you so much, Vincent! Very valuable member of your team!
8/26/2023
Lisa T. VERIFIED CUSTOMER
Tommy was great; however, I don’t agree with all of the charges and work that needed to be done. I brought my Honda is for an oil change and ended up with a bill for $1,200. I don’t think most of the things were necessary. The car only has 33k miles on it and I drive it 5-6k miles a year. I bought a Honda because the maintanence is minimal and they last a long time. I don’t like it when every time I bring the car in for an oil change or basic check I come out with $500+ bill and in this last case almost a $1,300 bill! That is crazy. That is precisely why people don’t take their cars to dealers for service.