Carlos was very friendly and understanding, providing me the additional insight into why the different recommendations were being made. That being said, in general a little bit untrusting and frustrated with my experiences across a variety of Honda dealerships, because I respond to every maintenance minder very quickly and always address any concerns that the technicians have by excepting their recommendation to fix some things sooner than later, yet every time I take the vehicle in there is some major repair or recommendation that is needed, even though the number of miles and time between visits is not very high
8/17/2023
Rebecca W. VERIFIED CUSTOMER
Incent was friendly & helpful!
8/17/2023
Anjal P. VERIFIED CUSTOMER
I did not get a follow up or update call about the work that was done on my car. It was a bit of an inconvenience because I had to leave my car overnight and arrange for alternate transportation.
8/17/2023
Andy P. VERIFIED CUSTOMER
I have been coming to this dealership for years. Darius Fisher is one of your best assets in the entire company. I can’t begin to tell you how many times he has helped me navigate through the difficult process of maintaining my car. The whole Honda experience has been wonderful. Are used on Alexis and I own a Mercedes and Honda does a better job than both of them. Darius Fisher is one of the main reasons I come to the dealership. I also love talus and some of the other guys that always make me feel welcome. Thanks Andy P
8/17/2023
Steven L. VERIFIED CUSTOMER
My car came back to me with all these oil or grease marks. Make me
have doubts on how well my car was serviced. Not sure I can leave my car and trust you guys again.
8/17/2023
Carmella S. VERIFIED CUSTOMER
Victor is a great advisor always helping and going above and beyond for anyone that he helps & not like no advisor I’ve ran across that works there
8/17/2023
Brisa M. VERIFIED CUSTOMER
Victor was a fantastic service advisor, will go to him again
8/17/2023
Thomas C. VERIFIED CUSTOMER
Extremely and excessively expensive. I must consider other service providers for future service
8/17/2023
Charlie Y. VERIFIED CUSTOMER
I haven't picked a car up yet
8/16/2023
Jackie L. VERIFIED CUSTOMER
I'm just a little aggravated that one of the guys told me to sit and wait in customer service for the shuttle, when I was supposed to sign up first, and then I waited over an hour for no reason, because I was supposed to sign up first. Nothing wrong with the actual service of the inspection or anything though, that was alright.
8/16/2023
Hayley C. VERIFIED CUSTOMER
Víctor was very helpful and patient with all of my questions!
8/16/2023
Sarah M. VERIFIED CUSTOMER
Darius was very helpful and professional. I’m totally happy with my experience at Honda Oakland. You are my go to service shop for my CRV. Thanks for the whole team being GREAT!
8/16/2023
Deidra J. VERIFIED CUSTOMER
Victor is very friendly
8/16/2023
Antonio D. VERIFIED CUSTOMER
Hong was helpful and professional.
8/16/2023
Shana Z. VERIFIED CUSTOMER
I don’t like that you pass the credit card fee on to patrons.
8/15/2023
Dorothy H. VERIFIED CUSTOMER
Mr V. Martinez was superb. I enjoy working with him. He was very helpful.
8/15/2023
Michael S. VERIFIED CUSTOMER
Darius provided great support and made the service experience excellent
8/15/2023
Belinda A. VERIFIED CUSTOMER
I requested and showed the service advisor the special coupon “wild card” for 10% off when I was checking in my vehicle and when it was written up. I understand it does not apply to the cost of tires; it should be applied to the labor.When I went to pay for it, I asked again if they could apply the discount and he said it could not be applied. It should have been applied to the $199 maintenance and labor charge for taking off the tires and mounting them. I request that I receive a credit that should have been applied
8/15/2023
Casandra B. VERIFIED CUSTOMER
I was not excited about having to take my car in but once I got there, I met Darius and he was so nice and so knowledgable that it immediately made the experience great. We talked about the car of course, but he also told me about his dog, which I loved. He was communicative throughout the process and the whole thing was finished and ready for pick up fast. I would definitely go back to Honda of Oakland, and I would definitely recommend Darius to anyone needing to get their car serviced. 10/10 experience!