It took much longer to do the necessary work than I expected. Do they take their lunch breaks mid-repair. Maybe I expected the work to be done more quickly than it was. I felt that possibly my job was given low priority since I had just “dropped in” rather than make an appointment. I thought it was a simple “fix”. It wasn’t.
8/14/2023
Jesus P. VERIFIED CUSTOMER
Vincent reed was a great advisor helped me with everything quick contacted me as soon my car was ready and also reviewed paperwork when I picked up my car very satisfied will take my car back here .
8/13/2023
Mike S. VERIFIED CUSTOMER
Victor Martinez was extremely professional and helpful.
8/13/2023
Sam C. VERIFIED CUSTOMER
Thank You for the great service Christina ! Looking forward to seeing you @ my next service.
8/13/2023
Jessica V. VERIFIED CUSTOMER
Darius was great. Explained everything and told me what my options were. Super helpful in answering my questions
8/12/2023
Debby R. VERIFIED CUSTOMER
I have been to your dealership two times and both times have been bad customer service but the second time was horrible. I called about my problem several weeks ago and was told someone would call me back. No one did I called back again no one did I called back again and spoke with Allan. Then I brought my car back in For service and was told the driver would pick me up by 1 o’clock so I can make my 130 doctors appointment I called seven times to the dealership left messages. Had someone send a group email to everyone in the service department trying to get a response and reach the shuttle driver an hour and 10 minutes after the schedule pick up time and 40 minutes after my doctors appointment I got a call from the driver saying that he was able to come and get me and no one has reached out to him letting him know the urgency. I had to take a taxi and asked to be compensated and was told that I would get a call back from alan on Thursday , no one called me back I called again on Friday. No one called me back if not compensated appropriately. I will write a honest review about this Honda dealership on Nextdoor and Yelp. Thank you for letting me express myself. Debbie
8/12/2023
Roy M. VERIFIED CUSTOMER
Tommy Jung is a very knowledgeable service personnel and was glad to have him serving me during my recent visit to Oakland Honda.
8/12/2023
Ron F. VERIFIED CUSTOMER
Car was done in a timely manner
8/11/2023
Janet W. VERIFIED CUSTOMER
It feels great to drive a well-serviced car. It makes a huge difference. A great customer service experience overall. One satisfied customer here.
8/11/2023
Isa M. VERIFIED CUSTOMER
Erin has always been my go-to person and even the person who trained another agent I was working with. She’s a great asset to your company and the Honda brand in bringing customer service excellence and product expertise to the team. I live in Marin and go to Oakland Honda because of the excellence in service.
Thank you, Erin!
8/11/2023
Wilfred N. VERIFIED CUSTOMER
Completely satisfied of the service and very helpful of the service and the people customer support
8/11/2023
James C. VERIFIED CUSTOMER
Carlos was absolutely fantastic and a credit to the Honda of Oakland team. He provided wonderful service from drop off to pick up! I could not be anymore impressed. His elevated service levels have ensured my future business will not be taken anywhere else. 5/5 Stars
8/11/2023
Jonathan T. VERIFIED CUSTOMER
Three days to replace the car battery was way too long. Very hard to get in touch with staff-constantly sent to voicemail with day to hear back. Excessive maintenance recommends for a vehicle under 30k miles.
8/11/2023
George G. VERIFIED CUSTOMER
Thanks for the experience.
8/10/2023
Amanda Peyton. VERIFIED CUSTOMER
Charging a credit card fee is a scam. I plan to report your dealership to Visa/MasterCard. I won’t be back.
8/10/2023
Ernesto F. VERIFIED CUSTOMER
Really appreciate what you guys do .
8/10/2023
Terry ****. VERIFIED CUSTOMER
The service was great with one exception hence the NO response. I requested that my windshield wipers be serviced when I scheduled the appointment. I provided a list of items I needed done when I dropped the car off, including replacing the windshield wipers.
Upon returning home I noticed that the wipers appeared not to have been serviced. I then looked at the last page of my service invoice and saw the note that I needed to wait for the ‘rainy season’ to replace them. Really??? They are torn and worn and now I will have to perform maintenance.
So, Honda of Oakland Service you failed to get credit for all of the other exceptional work for this one miss.