She was kind, patient, very helpful in explaining details. She’s was great.
8/9/2023
Ray C. VERIFIED CUSTOMER
Carlos is just fantastic and I appreciate everybody’s professionalism and kindness at this location. I will always look here first whenever I need a car or to have my vehicles serviced. Thanks so much for being so accommodating and informative. It’s worth paying the money to have trusted people who know how to take great care of their customers. It does not go unnoticed!
8/9/2023
Mark Porter. VERIFIED CUSTOMER
Tommy was polite and informative.
8/9/2023
Margaret S. VERIFIED CUSTOMER
My tire was NOT fixed. I most likely will need to bring it in again. I am concerned about driving on the freeway and long distances. I am not happy about this situation. I bought the tire from you in April 2023! I have now been in 2 times with no satisfaction.
8/8/2023
Chris R. VERIFIED CUSTOMER
5/5 service, communication, and honesty from Darius.
8/8/2023
Citlali E. VERIFIED CUSTOMER
Darius was extremely welcoming and courteous! I was able to get my car serviced very quickly!
8/7/2023
Tonya M. VERIFIED CUSTOMER
Darius is a diamond in the rough. Because of his impeccable and very refined customer service skills, Honda of Oakland is now my new maintenance home for ALL of my Honda needs including Future Honda vehicle purchases.Darius matters at Honda of Oakland.
8/7/2023
Janice K. VERIFIED CUSTOMER
Victor aka Vince was wonderful and made my service experience so much better because of his professionalism, kind and friendly manner. He made sure I got everything I needed and that my car was ready the next day. He ordered a replacement part and touch up paint, kept the car overnight, and had everything ready so I could pick it up in the afternoon. It was a pleasure doing business with your service department thanks to excellent service by Vince.
Jan Kieling, owner of 2017 Honda Civic
8/7/2023
Deborah P. VERIFIED CUSTOMER
Pleasant to deal with and professional.
8/7/2023
Meike M. VERIFIED CUSTOMER
Everyone (Victor Martinez, especially) I interacted with at Honda was very helpful and made the experience much easier.
8/7/2023
Evelyn C. VERIFIED CUSTOMER
I was informed that he would come to my home when service was completed to get my Credit Card for service payment and return with my car. I was placed on a brief hold on telephone while he got permission from his "Boss" who he said had authorized his handling this in this manner because of my illness. None of this happened. And his estimate was off for almost a thousand dollars. My car was later picked up when my daughter returned from vacation.
8/6/2023
Gurjinder Singh. VERIFIED CUSTOMER
bad customer service
8/6/2023
Joanne Y. VERIFIED CUSTOMER
Hello Darius,
Thank you for your great service. I appreciated your help on Saturday 8/5/23. I was surprised the service was fast for my white color Honda. . I was happy you let me know I have a free service for my maintenance. Hopefully, next time you can help me for my Black color Honda (around end of August). I appreciated.
Best regards,
Joanne Y
8/6/2023
Gabrielle R. VERIFIED CUSTOMER
Carlos took the time to explain some work that I didn’t understand. He also double checked to make sure the appropriate maintenance was being done and that items that were replaced previously and early wouldn’t be done again on accident. Finally, he reviewed the overall findings of the work with me when the maintenance was complete.
8/6/2023
Jessica W. VERIFIED CUSTOMER
Tommy was great. Very friendly. I do think he had so much on his plate, hard to keep in touch with me.
And trying to reach by phone was only voicemail- I finally got a ride came to find out the problem needed another day.
I could tell Tommy was frustrated too.
On the other hand, I came back today with a mal-functioning key fob. No one at the auto parts store could help me. But, Luke, in Parts was awesome. He happily acessed the problem- my fob in many pieces- re-assembled it and sent me on my way!
That’s good Service!
8/5/2023
Christen M. VERIFIED CUSTOMER
Victor provided me with exceptional service when I brought my car in for repairs and upkeep this week. He explained everything that was needed, walked through all my options with me, and made helpful recommendations. He understood that my budget was limited and helped me prioritize what I had to take care of now and what could be postponed briefly. Victor kept in close communication with me throughout the day to let me know the progress of the repairs and coordinated shuttle service to get me to work on time after dropping off my car. He was friendly, polite, and professional in all of our interactions and made me feel like I was in good hands. As a middle aged woman with very little knowledge of what’s going on under the hood, it can be really intimidating to pull into the service center. Victor put me at ease immediately and made the experience comfortable. I will be recommending Victor at Honda Oakland’s service center to all my friends and colleagues from here on. Thank you for your great customer service, Victor!
8/5/2023
Dale E. VERIFIED CUSTOMER
Tommy was direct, clear, and efficient,
8/5/2023
Peter H. VERIFIED CUSTOMER
We received excellent service from Tommy
8/5/2023
Donnell R. VERIFIED CUSTOMER
Victor Martinez is a very good service advisor. I appreciated his conversation. He also let me know what my car needed in the future and we are working on that as we speak once again I do feel like I am a family with a Honda Oakland. Thank you Donnell R
8/5/2023
Amber T. VERIFIED CUSTOMER
My last experience at Honda of Oakland was disappointing. My visit for an oil change and tire rotation yesterday was a complete 180 and I was very satisfied. My car was done in 2 hours. Darius, my service agent was very professional, personable and didn’t try to pressure me into getting additional services. Everyone I came in contact with from the shuttle drivers to the cashier were pleasant and helpful. Thank you Honda of Oakland for delivering such a great service all around.