Our car was not ready near the time promised—it took over 3 hours longer. We did not receive any notification about the delay—despite our making numerous phone calls and asking a question by text. Despite the relatively-large bill, we did not speak with a service advisor when we finally picked the car up, nor was the car given a wash or interior vacuuming. This has been appreciated after past service experiences.
8/5/2023
Darius F. VERIFIED CUSTOMER
I ?? HoO
8/5/2023
Eza K. VERIFIED CUSTOMER
Very friendly, kind, and knowledgeable.
8/5/2023
Maria C. VERIFIED CUSTOMER
Excellent thank you for your patience with us. Excellent explanation of what was going on with our vehicle ????
8/5/2023
Ali D. VERIFIED CUSTOMER
Brought in my 2021 Honda CRV this morning which is leased and I had pre-purchased a service package. The issue is that the A/C has not been cooling. I was told that nor the warranty or the service package would cover this and the initial cost of diagnostics is $220. A few hours later I get a call that they know what the issue is but the part is not in stock, is in backorder and no ETA! I come in the store and am frustrated that not only I have to pay for something that should have been working in the first place and/or should be covered by Honda's warranty or the service package I purchase, but in addition to that the issue is not fixed and no solution offered
8/5/2023
John R. VERIFIED CUSTOMER
Good job
8/4/2023
Donna S. VERIFIED CUSTOMER
I actually dealt with Alan. The manager. He was great. Diem was not my point of contact.
8/4/2023
Scott W. VERIFIED CUSTOMER
Victor is an excellent communicator and took care of all of my needs properly and efficiently.
Compared to some other folks I’ve dealt with before at Honda. He was top notch.
He also has a super positive attitude and was a pleasure to work with him.
8/4/2023
Jesse C. VERIFIED CUSTOMER
Fast, friendly and professional
8/4/2023
Justin H. VERIFIED CUSTOMER
Very excellent service
8/3/2023
Kim H. VERIFIED CUSTOMER
I brought my car in because it had a reading about “emissions issue”. That has been preceded by a message about fuel tank cap needing to be tightened. I related that that message comes on and then goes off from time to time and suggested that the problem might be the cap gasket.
A full “assessment” was done and the message was gone. Within two weeks I had the exact same issue. This time the gas cap was replaced, yet I was charged for an assessment and replacement of the cap. Lots of money and lots of time spent on this.
Will be looking for another service provider.
8/3/2023
Joselyn D. VERIFIED CUSTOMER
Hong was very knowledgeable and took the time to explain the work that needed to be done to my vehicle line by line.
8/3/2023
Jeffrey D. VERIFIED CUSTOMER
Curious about your trade-in appraisal.
8/3/2023
Jennifer B. VERIFIED CUSTOMER
Everything was well done from the first
conversation I had with the Parts Department
to the end, where I paid for the services and drove
home.
8/2/2023
Dajah W. VERIFIED CUSTOMER
Okay !
8/2/2023
Cuong K. VERIFIED CUSTOMER
Lie, say do multi point inspection on the vehicle but did do it.wait my time and money on the diagnostic.
8/2/2023
Lindsay Winn. VERIFIED CUSTOMER
I brought my Honda in for a service before a road trip. I’m currently on the road trip, and I’ve noticed that the oil pan/cover/engine cover was not properly placed back on my vehicle. I will be bringing the car back to Honda when I get home and expect the oil pan to be properly attached to my car/ and or replaced if necessary. This is the second time I’ve experienced this and am not planning to continue brining my vehicle here.
8/2/2023
Lori C. VERIFIED CUSTOMER
Chris is amazing.
One of the best people that I have worked with there.
I appreciate his caring, understanding, and patience.
8/1/2023
Khristina K. VERIFIED CUSTOMER
She was great. Thank you.
7/31/2023
Trish S. VERIFIED CUSTOMER
Thank you Vincent! You were truly wonderful. Got me in and out on a few hours on a Saturday.