Contact your corporate office. I'm not repeating myself. I already spoke with the manager there. There is no need for honda of Oakland doing anything for me. I have to take my car somewhere because my sensors are not working. I've checked the settings and everything is on but the sensors are not working for example back up sensor. Who knows what else isn't working.
7/15/2023
Wayne L. VERIFIED CUSTOMER
Thank you! ???
7/14/2023
Rachel T. VERIFIED CUSTOMER
Good job
7/14/2023
Eric D. VERIFIED CUSTOMER
When we were called for service, we were informed that we only needed an oil change (free under service agreement) and a tire rotation for a total of about $93. When my wife dropped off the car she was told we needed a front end alignment, brake fluid flush, and filter change which ended up being over $500.
The service also was scheduled to be complete by 2pm and my wife had to wait until 5:45 to pick up the car.
Be honest and you will have better customer loyalty. I am very unhappy about the bait and switch and wasting hours of my wife's time
7/14/2023
Sharde R. VERIFIED CUSTOMER
Very unsatisfied, this is a brand new car &they couldn't determine the cause of what was wrong. They were trying to blame me when it's the car.
7/14/2023
Darius L. VERIFIED CUSTOMER
Victor is very helpful.
7/14/2023
Eric P. VERIFIED CUSTOMER
Chris was terrific! Professional, clear and responsive! A credit the dealership.
7/13/2023
Joan A. VERIFIED CUSTOMER
I was mislead into thinking the car was missing a 30k service, it wasn't. It was only when I checked the paperwork later in the day that I saw that I had done the 30k service already. I ended up paying for an expensive service that I would not have done if it had been presented as what it was: an add-on to the 30k service.
7/13/2023
Elizabeth H. VERIFIED CUSTOMER
Well, I brought my car in April and had a multipoint check, which said that the belts were fine. But then it started driving oddly in June, and I was told that the belts need to be replaced. I don't quite understand
7/12/2023
Gladys A. VERIFIED CUSTOMER
I can go to other places and would be charged much less but I spend a lot of money here bc of extra perks. My car for the first time was returned dirty and told cars aren’t cleaned anymore. No one knew how to link my cellphone to my car. I wasn’t able to get picked up bc rides seem to have stopped early. I did get a discount on paying out of pocket for transport. Grateful for that. The gentleman that helped me was very polite and this is not a reflection on him but about the changes of the company’s services. I absolutely will be looking for another place in the future.
7/12/2023
Rachel B. VERIFIED CUSTOMER
TOMMY JUNG IS a 1st class professiinal. I stpped in on Fri 2 make an apptmbt for simple service. He made 7am spptmnt 4 me;he stood by his apptmnt and I was in/our in no yimw. No beed for transporr; i sat in wait room. TOMMY answrd my questions and i felt 'taken care of'. I trust him.
7/12/2023
Alicia R. VERIFIED CUSTOMER
Thank you for cheerful, helpful, prompt service.
7/12/2023
Caroline M. VERIFIED CUSTOMER
I’ve called to ask question’s Saturday and again on Monday with no one returning my call. My car had 6 different items marked red and needing attention and wasn’t not told that as I was checked out on Friday night. My husband noticed Saturday as he was reviewing what was done.
7/11/2023
Peggy H. VERIFIED CUSTOMER
Diem was great! He is a very personable guy and I enjoyed working with him.
7/10/2023
Martin M. VERIFIED CUSTOMER
He went above and beyond in his service to me and my car. He was wonderful ????
7/10/2023
Rebecca O. VERIFIED CUSTOMER
Thank You to the whole team for your compassionate car in a difficult time. A
7/10/2023
Bree M. VERIFIED CUSTOMER
The service part was great. What was awful was that I had to wait 25-30 min to get my car after I paid. This is ridiculous! There was literally one person getting the cars and it took a long time. Then he disappeared and no one got their cars for awhile. Then another guy came out all flustered and asked our car numbers. So unprofessional and a complete waste of my time. It’s not worth it to me to get my car serviced somewhere that doesn’t respect my time. Same problem with your drop off procedure in the mornjng . It takes forever. I work full time and have kids and can’t spend 30-40
Min dropping off or retrieving my car at the beginning and end of day.
7/10/2023
Douglass Dickerson. VERIFIED CUSTOMER
Did a great job. Aligned my car. Had prompt service.
7/10/2023
Teresa D. VERIFIED CUSTOMER
Everything went like clockwork under Darius's watch. Thank you!