John provided excellent service and contacted me with some additional information about some things that needed to be done on my car. He gave me an accurate time for the completion of things done with the cost.
I was picked up promptly by the shuttle service.
Very pleased with the service today.
1/5/2025
Patricia H. VERIFIED CUSTOMER
Victor Martinez was superb. What I did NOT like was Honda management requiring pricing to be in one of three packages. I only want to pay for exactly what I want.
1/5/2025
Yonny R. VERIFIED CUSTOMER
Muy bien servicio en veces se toman mucho tiempo si pero estoy agradecido siempre de darle servicio a mi carro en el Dealer k hice la compra
1/5/2025
Ruth S. VERIFIED CUSTOMER
Victor made my visit so pleasant and seamless. He's the nicest employee I've ever met. His energy, time management, and customer service is unmatched. I hope to have Victor handle all of my vehicle issues in the future.
1/5/2025
Akiba B. VERIFIED CUSTOMER
Victor was a great rep. He helped me at such a vulnerable time. He walked me through the car and we both diagnosed the problem. He quoted my price (parts and labor) for the fix and then told me the length of time it would take. The next day he followed up with me and then on Saturday today January 4, 2025 he called and said I could pick my car. I am so happy. I missed my car. Thanks Victor! Heidi and I are back on the road.
1/5/2025
Michael A. VERIFIED CUSTOMER
Great customer service by Victor Martinez. Excellent in explaining all the details of my car services.
1/4/2025
Nikhil S. VERIFIED CUSTOMER
He was great
1/4/2025
Angela L. VERIFIED CUSTOMER
No comment
1/4/2025
Lex F. VERIFIED CUSTOMER
- Improvement with customer service / service assistant phone calls would help with communication
- Consistency with estimate expectation and communication when changes occur to increase price (communicating with customers before additional services are added without customer consent causing price increase)
1/4/2025
Erik K. VERIFIED CUSTOMER
You guys rock! Best service department in the Bay.
1/4/2025
Poppy D. VERIFIED CUSTOMER
I was in your waiting room for almost two hours after my car was ready and no one texted or called and several of your workers came through and saw me sitting there. This was after the guy who helped me grossly over-estimated my wait time. I’ve been coming to you for years but you may have lost my business.
1/3/2025
Daniel S. VERIFIED CUSTOMER
5
1/3/2025
Matt H. VERIFIED CUSTOMER
Darius was great
1/3/2025
Irma N. VERIFIED CUSTOMER
From my first Honda purchase in 1988 to my fourth in 2020, this is the first time ever that I question the cost of service at a dealership. The work Oder is not itemized; when asked, the Service Advisor nor Supervisor could explain the costs either. It did not help that I prepaid for the parts yet once picking up the car, I was charged the full amount. A Supervisor had to explain the readjustment to the Cashier. Your business is based on trust in the Advisors and after all these years I am considering other options for future maintenance.
1/2/2025
Dawit G. VERIFIED CUSTOMER
A wonderful guy. Very friendly. So happy with his customer service. Keep it up, John!!