Great customer service brought me back after warranty expired.
12/14/2024
Reilly K. VERIFIED CUSTOMER
Good service
12/14/2024
Allison W. VERIFIED CUSTOMER
Tommy and the General Manager both were liars. Tommy made it so my car was there way longer than it should have been. It disrupted my work, my finances. I had to get Ubers. Tommy promised to cover them, then lied about it. This place and the people who work here are just AWFUL!!!
12/14/2024
Luis Z. VERIFIED CUSTOMER
If I can give Darius more than a 5 I would! He was awesome and attentive the whole time! Amazing customer service!
12/14/2024
Dianne E. VERIFIED CUSTOMER
Excellent
12/14/2024
Alan C. VERIFIED CUSTOMER
The representative kept on trying to sell me services even after I told them I already did those services before.
12/14/2024
Nick Z. VERIFIED CUSTOMER
John has been consistently excellent and attentive, going out of his way to check if parts had arrived unexpectedly (checking with parts re:fuel pump recall in advance of scheduling and then again at time of svc fornothwr issues).
John was attentive, knowledgeable, polite and accommodating- I'd hire him in a second, and, FWIW; I run multimillion dollar cpg firms.
John also made sure I had carriage to and from the service center within traffic nonsense.
The drivers (Rodrigo and Umberto) for the shuttle were also excellent, friendly, conscientious and efficient.
12/14/2024
Maria P. VERIFIED CUSTOMER
Victor Martinez was really helpfull thank you for a great customer service
12/14/2024
Kevin M. VERIFIED CUSTOMER
Someone adjusted my personal settings from the steering wheel. Not a big deal but why?
12/14/2024
Enrique P. VERIFIED CUSTOMER
I’m always completely satisfied. Everyone I interacted with today from the person greeting me/ service person, and to the driver that dropped me off n picked me up. To the young lady that cashed me out, amazing people who made me so so comfortable. Been coming here for over 10 years and will continue to keep coming back. Thank you all soo much .
12/14/2024
Amber L. VERIFIED CUSTOMER
Victor helped me with my flat tire & explained my options to great detail! I’m super appreciative of his service today
12/14/2024
Alex K. VERIFIED CUSTOMER
Great service! Quickly got everything that was needed done
12/14/2024
Jonathan H. VERIFIED CUSTOMER
Victor is professional and knowledgeable.
12/13/2024
Vy L. VERIFIED CUSTOMER
First of, TAZ IS AMAZING. If it wasn’t for her, I probably would never come back to this place. She went above and beyond to help me with my issue because my car was being recalled for the fuel pump, but there was a strong gasoline odor and I wasn’t sure if it was safe to keep driving until the parts came in. She immediately made an appointment for me to ensure the safety of my car and helped ease my nervousness.
I was most bothered by the service department where you go to pick up your car. It’s already intimidating being a woman at an auto shop. But not a single person asked if I needed help or even acknowledged that I was just standing there. They looked at me and then looked back at their screen. It was so unprofessional and made me not ever want to go back.
12/13/2024
Christine M. VERIFIED CUSTOMER
I always enjoy working with Tommy.
12/13/2024
Yasmeen S. VERIFIED CUSTOMER
Victor was amazing. He answered all my questions and kept me updated on the status of my vehicle.
12/13/2024
Gary L. VERIFIED CUSTOMER
My recent service experience was a solid five. Tommy Jung provided first class service. Very friendly, very professional. I live in San Leandro, less than a mile from the San Leandro Honda dealer. I drive to Oakland Honda because I receive consistently great service provided by great people..
12/13/2024
David C. VERIFIED CUSTOMER
Great fast service. Good communication. Appreciated the ride home.
12/12/2024
Jeffrey E. VERIFIED CUSTOMER
Tommy did a great job
12/12/2024
Bobby P. VERIFIED CUSTOMER
Darius is great easy to work with and very informative when it comes to vehicle repairs.