Victor was great. He explained everything in detail and made me feel confident throughout the service of my vehicle
11/23/2024
Miya M. VERIFIED CUSTOMER
Hong was super helpful!
11/23/2024
Dezaree D. VERIFIED CUSTOMER
I did not receive timely updates regarding the status of my car. The texts I received told me my car was in good hands yet no one thought to update me without me reaching out multiple times. The Service manager never returned my voicemail to discuss the lack of communication. At the end of the day, I also had no resolution my concern with my car. 3 days with no car and no proactive contact. I was highly disappointed and dissatisfied with Honda Oakland Service.
11/23/2024
Sarah A. VERIFIED CUSTOMER
Victor was terrific!
11/23/2024
Alyson K. VERIFIED CUSTOMER
Victor was extremely personable and helpful. I really appreciated the time he took to explain the services to me and was also knowledgable. He offered some helpful maintenance tips and it was clear he was concerned about customer satisfaction. I appreciated his friendliness; that is very important to me and that was the highlight of the experience. I’ve see a lot of condescending, salesy, bro behavior at other car dealerships/service providers, and Victor is the opposite. I am glad I happened to work with Victor today and can say that his customer service is top notch.
11/23/2024
Ferry H. VERIFIED CUSTOMER
That was very professional and fast in Honda in Oakland
11/22/2024
Martin G. VERIFIED CUSTOMER
5
Excellent
11/22/2024
Cristian Ramirez. VERIFIED CUSTOMER
Pasó algo con la cajuela de mi aro celakio
11/22/2024
Lloyd S. VERIFIED CUSTOMER
Fantastic service headed up by Tommy. Thanks.
11/22/2024
Daniel P. VERIFIED CUSTOMER
Hong took care of me!
11/22/2024
Tanya A. VERIFIED CUSTOMER
Hong answered all my questions and was very helpful. He showed me several things about my Honda.
11/22/2024
Alice C. VERIFIED CUSTOMER
Everyone was so friendly and helpful. Darius was very thorough & my Honda is running great!
11/21/2024
Theresa S. VERIFIED CUSTOMER
John was so helpful and very understanding and accommodating!
11/21/2024
Chauncey R. VERIFIED CUSTOMER
You have good reason to be excited because the service that I received from your very well trained and professional team member. She has my highest gratitude of any report card score that goes to 5 and beyond. Thumbs up.????????
11/21/2024
Emma J. VERIFIED CUSTOMER
Max was great, courteous and cordial.
11/21/2024
Ray C. VERIFIED CUSTOMER
Taz is amazing and I am grateful for her attention and thoroughness. I keep coming back to the dealership for work on my vehicle because I trust this lovely staff and I can always count on great service.
11/21/2024
Laura C. VERIFIED CUSTOMER
Completely satisfied.
11/21/2024
Diana D. VERIFIED CUSTOMER
John Jeffries had phenomenal customer service. He was very kind, took time to explain things clearly and was most supportive in a difficult situation with my car. I hope to have him as my advisor in the future.
11/21/2024
Jane S. VERIFIED CUSTOMER
We were initially told that completion would be around 2pm by the advisor. We were not informed until I called past 3 pm that the service would not be complete possibly by 4pm. I think there should be some form of communication of the delay. I requested to be notified on my phone but the notification when the service was complete came to my wife’s phone.