Honda of Oakland Auto Repair Service

I didn’t understand a lot of things, including my receipt.

He did a great job

I appreciate John for his assistance. He was very helpful and was able to meet my needs.

Darius is fast, efficient, friendly and professional

Hong was great!

Victor me atendió muy bien! Yo le doy 10!!! Por que me ayudo en lo que necesitaba muchas gracias

You shouldn't be so hard on your employees. It creates a high stress environment that breeds high turnover and isn't sustainable. Thus, you miss out on the chance to have long-term employees who know your customer's automobiles and can thus give great customer service with more ease. That said, Hong was great and I hope he's still there when I return for the next service on my car.

Victor is amazing!!!

John was extremely helpful and kind I appreciated his support.

No comment

he should be the general manager of the business because he is a good guy.

I enjoyed working with Darius Man of his word .If I do business with oakland honda it would be Darius So I suggest you keep him .

Tommy has very good communication with his clients, he explained all the details of the service I needed for my Honda and understood all my concerns and questions. Honda is very lucky to have Tommy as a representative for Honda Oakland.

Excellent personalized service!

Victor was terrific once again! Very happy with his professionalism and level of service.

When I get the car back somethings have been changed and I have some trouble getting them back. Usually, it is just the driver seat position but like today the message with the car radiator gauge, fuel gauge was fine but the information with the mileage I have driven since the last fillip, the mileage per gallon and the estimated mileage I can still travel had been erased or hidden from and I still have been unable to get them back.

Thank you, Taz.

Mr.Nong provided great customer service!He was attentive,patient,and clarified info before preceeding to next inquiry.He double checked for best accomidations and resolution to resolve issues with my vehicle.Service time was quicker than I expected,freeing up my day.Well done!

Tommy, Was super helpful and got my car work done in less than 90 minutes

From the beginning Hong was doubtful because he couldn’t find my appointment, even though explain to him that it was booked by a mechanic/collision repair shop and I gave him the number. He insisted there was no appointment even before going back to ask again. It was sort of the opposite of “customer is right”… Later, he did not keep in touch with me and I worked and waited on site for 2 1/2 hours until I finally called to ask about the update. My understanding was that the diagnosis would only take a couple of hours as needed front desk. He did not send me any messages or let me know what was going except when he camd in and said “we may have an idea that late afternoon“ which was not very thoughtful about my time, especially that I have to pick up my small child from school. in the past, Honda service representatives kept me updated frequently and were understanding about my timeline and need for picking up my son. And then once I finally talked to the manager, I was told that it would have to be an overnight or full day thing again, none of this was communicated to me before. I’ve been a very long time and consistent customer of Honda for at least 14 years, and this definitely felt like I was being treated like I was not an important or valued customer. Until after the manager, Alan, spoke with me and made me feel more taken care of. Later Hong explained it to me more carefully what happened, but again, my advice is that all of this be communicated more clearly upfront with concern and respect for the customers schedule and work and family obligations.