Max was very friendly and helpful. I appreciate his efforts.
9/19/2024
Jason T. VERIFIED CUSTOMER
Thank you
9/19/2024
Steven T. VERIFIED CUSTOMER
….
9/18/2024
Russell B. VERIFIED CUSTOMER
Max was excellent. Give the guy. A raise
9/18/2024
Laurence L. VERIFIED CUSTOMER
John Jeffries is a wonderful human being. I’m glad he was my advisor today.
9/18/2024
Rodney L. VERIFIED CUSTOMER
Grateful for excellent service and prompt delivery and pickup!
9/17/2024
Daniel L. VERIFIED CUSTOMER
You need to extend the shuttle service till closing.
9/17/2024
Mike C. VERIFIED CUSTOMER
John was great!
9/17/2024
Dianna C. VERIFIED CUSTOMER
When you programmed my key fob it wasn't done correctly. I'm sitting at Honda in Loma Linda having to do the same thing again because it wasn't done the right way the first time. A waste of my time.
9/16/2024
Christopher S. VERIFIED CUSTOMER
I am very satisfied with my recent visit! Victor was personable and knowledgeable, and he answered all the questions I had without making me feel like I was taking up his time. He made sure I had all the information I requested, and I now know what service my car needs, which I otherwise would not have known about. If possible, I will make appointments with Victor when I bring my car back in the future. He will certainly be receiving a 5/Excellent from me!
9/16/2024
Bobby P. VERIFIED CUSTOMER
Very friendly super nice and supremely helpful
9/15/2024
Rabah B. VERIFIED CUSTOMER
Device was good but I was told when I bought the vehicle that the 1 st maintenance would be after 5000 miles or Six moth and non of that was true when first took to my car for service
9/15/2024
Candy C. VERIFIED CUSTOMER
Excellent
9/15/2024
Ramil T. VERIFIED CUSTOMER
Very professional
9/15/2024
Deshunn M. VERIFIED CUSTOMER
Thank you for fixing the issue at hand 5
9/15/2024
Leah I. VERIFIED CUSTOMER
I had to call corporate and get a case number for Honda Oakland to agree to replace my recalled fuel pump motor after many months of contacting them and being told they didn’t have the part. This time I was told I needed an inspection first and they would only fix it if there was a problem
which is why I called corporate. She told me to speak with the service manager. Allen had John call me. He told me he had put my name on the part and they could do it whenever I wanted. I had been told by a receptionist that they were completely backordered. I really cannot tolerate being lied to. Giving her the benefit of the doubt, maybe she did not know the parts had arrived. Obviously she told the service manager to give me a call after I told her I had a case number. The whole thing was pretty annoying. John was very helpful when I brought my car in for recall service. They looked at other things and told me I needed $1000 worth of work which I declined. They also left a socket wrench in my car which I will return next week. No idea what it was doing in my backseat . Is that how they get to the fuel pump? Seems pretty unlikely.
9/15/2024
Nema H. VERIFIED CUSTOMER
John was great!
9/15/2024
Alba B. VERIFIED CUSTOMER
I dropped my car off on a Friday for a dead battery which, was under warranty, diagnostic test and blown fuse. Diem said he would try to get it done that day and if not he’d call me. He never called me and in the following days I called 3 times and never heard back.I did not get my car back until the following week on Thursday. Something this standard should never take a week long. Additionally, when I went to pick up my car it took more than 30 minutes to get it to me. The team said it was because they blocked in a car they were working on in front of my car. A Honda dealership should be more efficient than the disappointing service I received at Honda of Oakland.
9/15/2024
Neil F. VERIFIED CUSTOMER
Victor Martinez was excellent! He listened carefully, clearly conveyed my options, and I trusted him with my car. He was friendly and attentive. This is the first time I’ve come to the Oakland service center, but after my great experience with Victor, I’ll return whenever I need service. He is an ideal service agent.