I'm not 100% satisfied because when I brought my car for oil change, I was told that there would be a free multi check up and if there is something wrong then we let you know. After 3 hours I received a list of services which I need to fix and also a 220$ charge to find out why my engine light is on. When I asked why am I being charge for finding out what is wrong with the engine light, they told me it's not part of the free multi check out. That amazed me that I have being given a list of services which my car needs without checking if my car needs it ,but the part needs to be fix, I'm being charge to find out, which should have been free. This is the reason that I'm not satisfied with the service.
Thanks
Sayed H
7/20/2024
Evelyn W. VERIFIED CUSTOMER
Good, Good, super good ????!
7/20/2024
Sarah W. VERIFIED CUSTOMER
Both visits regarding same issue were very disappointing. I had explained when I would be back to pick up car ( second visit I dropped it at 8:15 and said I would be back at 5) and when I came to pick up car it wasn’t ready!! Then the charges were significantly more than the agreed upon cost. I have mostly had excellent service experience with Oakland Honda, but not this go round. Very disappointed.
7/19/2024
Eveline D. VERIFIED CUSTOMER
Good service.
I don’t like the three text messages after setting up an appt (from a woman at Honda not hong) service and the cold call to buy a new car the day after service. It’s too much. I
7/19/2024
Christine S. VERIFIED CUSTOMER
Victor Martinez was very helpful and considerate! Best experience I’ve had at Honda!
7/19/2024
Tracy C. VERIFIED CUSTOMER
I come to Honda Oakland frequently enough to feel confident that your customer service reps will be courteous and helpful. A couple weeks ago Tommy was great- responsive and supportive. Darius is the first one who hit a sour point. He started out with a condescending tone and attitude. I requested that he change his tone. He caught himself and did so. However, when I was removing my key fob from the loop to hand it over, he said do you want me to do that? Wouldn’t want you to ruin your lady nails there. He may have been trying to be friendly after our tense start, but it was very awkward and sexist to say. He did rally and was polite after that. He might use a bit of sensitivity training on dealing with female clients.
7/19/2024
Sharon W. VERIFIED CUSTOMER
Awesome
7/19/2024
Thelda K. VERIFIED CUSTOMER
Love the great service and CLEAN facility.
7/19/2024
Dorothy H. VERIFIED CUSTOMER
Good job I appreciate your work
7/19/2024
Justine J. VERIFIED CUSTOMER
John Jeffries was absolutely amazing. Extremely communicative while service was being completed on my vehicle. I will recommend him to others for servicing their vehicles at Honda.
7/17/2024
Hoy T. VERIFIED CUSTOMER
Darius was super helpful and your team had my car ready quickly.
7/17/2024
Yonny R. VERIFIED CUSTOMER
Muy satisfecho con el servicio y más con la persona k me asistió Víctor un tremendo trato k me dio y me explicó con mucha seguridad y claridad todo un ???? para el en servicio ????????
7/17/2024
Sirichai B. VERIFIED CUSTOMER
Excellent service !
7/17/2024
Kingfish Construction. VERIFIED CUSTOMER
Victor was amazing. He was thorough in explaining my cars needs and went above and beyond. Great customer service.
7/17/2024
Kouichoy S. VERIFIED CUSTOMER
Great customer service!
7/16/2024
Sandra P. VERIFIED CUSTOMER
Mr. Jung’s service was professional, courteous, and outstanding!
7/15/2024
Melody H. VERIFIED CUSTOMER
Victor Martinez, has been Excellent, & with Excellent Service & Skilling for My Car!
I am Excellently Pleased!