I had an appointment at 11 today. I sat in my car until 11:40. Everyone around me was tended to, expect me. The person who helped me said they assumed I was being helped already. I waited for almost 3 hours for just an oil change. I had to go into the office to ask about the status of my car so I wasn’t late for work. The guy who helped me said he lost track of time. This is the first time I have had bad service here in Oakland. I hope that if I do return, this doesn’t happen again. Also, the recommendations were not explained to me so I am not sure what is needed next.
7/7/2024
Muneeshwar G. VERIFIED CUSTOMER
Agent was awesome. Shuttle service and the driver was very convenient and friendly
7/7/2024
Timmy M. VERIFIED CUSTOMER
Darius has been for sure the best service employee we had ever had in Honda Oakland. I would love to work with him again in the near future and can highly recommend anyone to visit Honda Oakland for a car service. Thank you again Darius and have a good happy July 4th
7/5/2024
Tanya A. VERIFIED CUSTOMER
Excellent Customer Service
7/5/2024
Nathaniel C. VERIFIED CUSTOMER
The team took care of me and my car before a long road trip. Their professionalism is greatly appreciated.
7/4/2024
Sarah M. VERIFIED CUSTOMER
Tommy is very helpful and has wonderful customer service skill. We are still working on my issue, he is reaching out to Honda on my behalf to request goodwill assistance. The car should be be having the issue it is having with the mileage that it has.
7/4/2024
Tyann D. VERIFIED CUSTOMER
Great service as always. Thank you!
7/4/2024
Dennis F. VERIFIED CUSTOMER
Excellent service by Home! I really appreciate it
7/3/2024
Donna V. VERIFIED CUSTOMER
Tommy Jung was outstanding
7/3/2024
Gally B. VERIFIED CUSTOMER
Main thing I appreciated was the honesty and friendliness
7/3/2024
Mario T. VERIFIED CUSTOMER
John was incredibly responsive and explained everything to me in detail very well. If Honda itself wasn’t so expensive I would do all my service at the dealer.
7/3/2024
John C. VERIFIED CUSTOMER
Tommy is very helpful.
7/2/2024
Sam K. VERIFIED CUSTOMER
Technically great service, but the driver makes wait outside for long time to pick me up that have me ask my friend to take me to the Honda dealer to pick up my car
7/2/2024
Nancy G. VERIFIED CUSTOMER
Darius was wonderful- thank you!
7/1/2024
Harris P. VERIFIED CUSTOMER
I was satisfied with Mr Hong Nong. But the answer completely satisfied is definitely no. I had signed up for what you called express service and arrived promptly at 9:30. What do you Express if it took over 2 hours of me waiting. And then to add insult to injury they told me my car was ready and I had to stand on the street like a fool and wait for 15 to 20 minutes after I paid. If this is express service I fear what the regular service would be next time I'll have to pitch a tent if I ever come back again And then to add insult to injury he told me my car was ready and I had to stand on the street like an idiot for a 15 to 20 minutes to wait for the car to come down. So no I was not completely satisfied.
6/30/2024
Cole S. VERIFIED CUSTOMER
John went above and beyond. Excellent service and great experience working with him.
6/30/2024
Carlos Z. VERIFIED CUSTOMER
Great my car is back to normal and that's awesome thanks to Tommy and his team????????????
6/30/2024
Yuk Lam. VERIFIED CUSTOMER
Good service
6/30/2024
Erlisa K. VERIFIED CUSTOMER
Service was timely and efficient. No issues at all.
6/29/2024
Arvaughn M. VERIFIED CUSTOMER
I received excellent service from Honda! Love my Salesman, Albert!