Honda of Oakland Auto Repair Service

Super

As always, Tommy Jung was knowledgeable, helpful, kind, and an efficient facilitator.

Tommy Jung was personable & professional; I was very impressed! THank you!

He was very nice and friendly. I give him 10 out 10

Darius was great!

Carlos was very helpful

Looking for value wherever I take my car. I go in for maintenance check up and I get quoted $500 but I opted for the req'd service only. Although I was told I was given some discounts, it was still over $200. And the whole interaction seemed transactional. I only come here because it's close to home but I may consider shopping for valuable service elsewhere.

Tommy is an expertise helping me to fix my car problem. He is an excellent car service advisor.

Tommy was great ! Very knowledgeable and updated me through the entire process while my car was getting worked on. Thank You Oakland Honda

It was a good service

Thank you for the excellent service!

Everything was fine. No complaints Oakland Honda has been servicing my 2017 Civic since day one Thank you Ronald T

It’s been a week. I’m still looking for a reason to love Honda of Oakland Service. You have only one thing in your corner- location. My experience: The service intake 7:45AM: I had to wait upon delivery with other cars coming in and being greeted ahead of me… a mild annoyance. The interaction with Chris A was very transactional. I covered what service items I needed and agreed to a (buy up) preventative advanced 100k mile service. The courtesy ride home was the highlight of my Handa of Oakland Service day! The SMS updates were absent of relevant, timely or believable content. The delivery commitment was off by 75 minutes (hopefully 5pm and I was rushed out at 6:15). Ubering over, arriving for pickup just after 5:00, I checked in at the service desk and patiently waited. And, waited. Time running late, I missed a personal commitment because the completion ran late. The staff patiently waited, and after 6:00 I thought I heard them comment that they were now working overtime …. Services: Per my invoice I was charged for services that were not performed. PERFORM CLEAR VIEW WINDSHIELD CLEANING & PROTECTION COATING SERVICE. Upon departure, my front window exhibited the morning quick wash I applied that morning. Plain evidence that nothing had been done to the windshield. The car was left all a tumble - passenger seat folded over and fully forward. Mirrors set at an unusable angle. Clock was off (shouldn’t be a big deal but given everything else.) And finally, my next day call to my service representative (Chris) regarding the missing window service resulted in an offer for me to take more time out of my busy day to accommodate your team completing the service. Yet, the Oakland Honda staff had 9 hours to complete and it was my problem? Maybe the offer should have been to come to me to accommodate your oversight? Finally, all of this brings me to the conclusion: How do I trust the other itemized 100K service items were completed? Please don’t waste my time with a service manager calling me to address this less than acceptable service. If Oakland Honda Service determines a follow up call is warranted, it better come from the head of the dealership making the call. No call from management, I will find other service options and, regretfully make this response visible on public online ratings - google and yelp. Terry ****- ****-****-xxxx

Thank you. Great job!

Chris is wonderful. I’ve worked with him for several years now and he is so knowledgeable, friendly, and responsive. He is a real gem for Honda.

Great customer service and friendly he’s awesome

The representative was very accommodating, the service was completed within the timeframe he stated, and I appreciate receiving the coupon discounts

I was impressed with the through checkin I received. John answered all my questions and explained the process. He was friendly and respectful and I will make a point of asking for him the next time I’m at Honda.

Tommy was very personable, friendly, and communicative. I appreciated that he checked in throughout the day and made sure I was picked up in time to pick up my car. I requested John Co to work on my car and he spent the entire day doing so. He is the best!!!!

Wash car after work!